Dedicated professional with strong organization and document management skills. Committed to enhancing visitor experiences and delivering exceptional service in fast-paced environments. Excellent interpersonal and communication skills as well as teamwork.
Overview
7
7
years of professional experience
Work History
Desk Assistant
Stephen F. Austin State University
Nacogdoches, TX
10.2024 - Current
Coordinated daily operations for front desk services, enhancing visitor experience and operational efficiency.
Managed scheduling and appointment systems, ensuring optimal use of resources and staff availability.
Developed training materials for new desk assistants, promoting consistency in service delivery and support.
Implemented feedback mechanisms to improve service quality, leading to increased satisfaction among students and faculty.
Server
Star Cinema Grill
Spring, TX
05.2024 - 08.2025
Delivered exceptional customer service in a fast-paced dining environment.
Processed orders efficiently using point-of-sale system.
Collaborated with kitchen staff to ensure timely food delivery.
Maintained cleanliness and organization of dining area.
Provided high hospitable experience / Maintained proper dining experience
Assisted with Special events if needed
Familiarity over food knowledge
Handled cash and credit transactions
Server
TopGolf
Spring, TX
05.2024 - 08.2024
Maintained cleanliness and organization of dining area.
Assisted in training new staff on service protocols and menu knowledge.
Managed customer inquiries and resolved issues promptly.
Upsold menu items to enhance guest experience and satisfaction.
Resident Assistant
Blinn College
Brenham, TX
08.2023 - 05.2024
Facilitated resident engagement through organized community events and activities.
Provided support to residents by addressing concerns and resolving conflicts effectively.
Maintained accurate documentation of incidents and resident interactions for reporting purposes.
Collaborated with campus resources to enhance student services and programming initiatives.
Baker
Crumbl Cookies
Spring, TX
03.2022 - 08.2022
Operated commercial ovens and mixers to produce high-quality baked goods consistently.
Monitored ingredient inventory, ensuring timely replenishment for uninterrupted production.
Developed and implemented efficient baking processes to enhance product quality and consistency.
Trained new staff on baking techniques, safety protocols, and kitchen equipment usage.
Sales Associate
CoolKat Party Warehouse
Spring, TX
05.2019 - 06.2021
Assisted customers in selecting party supplies to enhance shopping experience.
Maintained inventory accuracy through regular stock checks and organization.
Operated point-of-sale system efficiently to process transactions.
Trained new staff on product knowledge and customer service best practices.