Hi, I’m
Jade Alaniz
Glendale,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
8
years of professional experience
Work History
UberEATSPhoenix, AZ
Food Delivery Driver
06.2022 - Current
Job overview
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Immediately addressed problems with customers to promote speedy resolution.
ShiptPhoenix, AZ
Personal Shopper
06.2022 - Current
Job overview
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Salinas ServicesLas Vegas, NV
Customer Service Representative
01.2015 - 07.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Connections Academy
High school diploma
Skills
- Phone Orders
- Customer Service
- Time Management
- Dedicated Team Player
- Attention to Detail
- Social Media Platforms
- Online Learning
- Customer Experience
- Analytical and Critical Thinking
- Answering Calls
- Follow-Up Calls
- Organizational Skills
- Scheduling
Timeline
Food Delivery Driver
UberEATS
06.2022 - Current
Personal Shopper
Shipt
06.2022 - Current
Customer Service Representative
Salinas Services
01.2015 - 07.2019
Connections Academy
High school diploma