Jade Berlin
Baton Rouge,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Veterinary Assistant & Inventory Assistant
Sherwood South Animal Hospital
Baton Rouge, LA
11.2019 - 04.2024
- Administer medications to patients (PO/IM/IV/SQ topical, aural, or ocular) as well as place IV catheters for surgical and hospitalized patients.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Recorded symptoms and documented medical observations to inform treatment decisions
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs and provided nursing care for animals.
- Provided comprehensive training to new technicians, enhancing overall team efficiency and effectiveness.
- Troubleshot diagnostic equipment malfunctions and reported issues to appropriate personnel if issues could not be resolved
- Provided comprehensive training to new coworkers using proper guidelines and checklists provided by management.
- Coordinated the receipt and storage of incoming shipments, verifying quantities against purchase orders and resolving discrepancies promptly.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Veterinary Assistant
Bellevue Animal Clinic
Opelousas, LA
03.2018 - 11.2019
- Assisting exam rooms, collecting samples and running lab work, performing dental cleanings, radiographs, placing IV catheters, and assisting in surgery and treatments
- We work closely with St. Landry Animal Control by providing treatment and emergency care to recently obtain animals.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Veterinary Asst., Receptionist, & Inventory Asst.
Capital Height Veterinary Clinic
Baton Rouge, LA
01.2014 - 03.2018
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Manage training of new employees
- Obtain samples and run specified laboratory diagnostics
- Communicate with clients about their pet's condition and care.
- Check inventory and order necessary products or medications
- Walk and feed boarding animals.
- Collaborated with veterinarian to establish steady supply of inventory.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Pet care Products Representative
Chuck Latham Associates
Parker, CO
02.2014 - 03.2017
- Set up new displays in stores
- Inventoried pet supply stores for quality control of products in the Greater Baton Rouge area
- Educate store associates on new products and promotions.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
- Inspected all goods for quality and quantity.
Volunteer Intern
Barn Hill Animal Preserve
Ethel, LA
09.2013 - 09.2015
- Attend workshops on how to examine different resident species of preserve.
- Facilitated memorable guest experiences by conducting guided tours of the preserve and it's resident animals
- Maintained clean and safe habitats for animals, ensuring their well-being and comfort.
- Educated guests on wildlife conservation with interactive displays and hands-on activities within designated areas of the park.
- Fostered positive relationships with volunteers and interns, providing guidance and support to ensure a valuable learning experience.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Followed pet care instructions for dietary needs and medication regimens.
Hostess/ Carside/Server/Headwait
Carrabba's Italian Grill
Baton Rouge, LA
09.2008 - 08.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected cash from servers at end of shift
- Calculated and distributed tip-outs to bar, hosts, and bussers
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Made nightly deposits with manager into safe.
Veterinary Asst. /Receptionist
Bocage Animal Hospital
Baton Rouge, LA
04.2007 - 08.2008
- Assisted doctor in appointments and surgeries
- Monitored and administered medications to hospitalized animals
- Walked and feed boarding animals
- Report lab results of patients to doctor
- Entered doctors notes into patients' computer files.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Student Worker
LSU Reproductive Biology Center
Saint Gabriel, LA
04.2007 - 12.2007
- Cleaned and sterilized surgical packs
- Restocked lab
- Monitored lab equipment and temperature levels
- Obtained blood & fecal samples from research animals
- Ran errands for lab in LSU vehicle.
Kennel Asst. / Receptionist
Live Oak Animal Hospital
Watson, LA
01.2002 - 04.2007
- Walked boarding & hospitalized animals
- Fed and administered medications to patients
- Answered phones
- Helped restrain animals for treatment.
Education
Bachelor of Science - Animal Sciences & Technology
Louisiana State University
Baton Rouge, LA05.2017
High School Diploma -
Live Oak High School
Watson, LA05.2005
Skills
- Experience w/ horses (Less than 1 year)
- Experience w/chickens (3 years)
- Proficient in Microsoft Office, GPOSI, Aloha, AVImark, Google Suites
- Client Communication
- Dental Prophylaxis
- Laboratory Testing
- Medication Administration
- Appointment Scheduling
- Pharmacy inventory
- Client Education
- Reception duties
Languages
Spanish
Limited Working
Volunteer Experience
Cat Haven Volunteer & Foster, 11/01/13
Rescue Rehome Repeat Foster, currently
Indeed.com Assessments
- Customer service fit, Proficient, 04/01/24
- Call center customer service, Proficient, 05/01/24
- Customer service, Proficient, 04/01/24
- Working with MS Word documents, Proficient, 06/01/24
- Food service: Customer situations, Proficient, 06/01/24
- Inside sales, Proficient, 05/01/24
- Administrative assistant/receptionist, Proficient, 05/01/24
- Sales skills, Proficient, 04/01/24
- Attention to detail, Proficient, 04/01/24
- Veterinary technician, Proficient, 05/01/24
- Medical lab procedures, Proficient, 05/01/24
- Retail customer service, Proficient, 04/01/24
- Administrative support professional fit, Completed, 04/01/24
- Customer focus & orientation, Completed, 04/01/24
Timeline
Veterinary Assistant & Inventory Assistant
Sherwood South Animal Hospital
11.2019 - 04.2024
Veterinary Assistant
Bellevue Animal Clinic
03.2018 - 11.2019
Pet care Products Representative
Chuck Latham Associates
02.2014 - 03.2017
Veterinary Asst., Receptionist, & Inventory Asst.
Capital Height Veterinary Clinic
01.2014 - 03.2018
Volunteer Intern
Barn Hill Animal Preserve
09.2013 - 09.2015
Hostess/ Carside/Server/Headwait
Carrabba's Italian Grill
09.2008 - 08.2013
Veterinary Asst. /Receptionist
Bocage Animal Hospital
04.2007 - 08.2008
Student Worker
LSU Reproductive Biology Center
04.2007 - 12.2007
Kennel Asst. / Receptionist
Live Oak Animal Hospital
01.2002 - 04.2007
Bachelor of Science - Animal Sciences & Technology
Louisiana State University
High School Diploma -
Live Oak High School