Jade Brooks
Williamsville,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent and collaborative decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Department Manager
H&M
Buffalo, NY
09.2018 - Current
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Francesca's
Buffalo, NY
04.2017 - 03.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Guess
Buffalo, NY
08.2015 - 12.2016
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Fashion Design
Fashion Institute of Technology
New York, NYSkills
- Cost Planning
- Performance Management
- Team Supervision
- Employee Scheduling
- Staff Management
- Sales Reporting
- Customer Service
- Training and Development
- Loss Prevention
- Staff Development
- Recruiting and Hiring
Timeline
Department Manager
H&M
09.2018 - Current
Assistant Manager
Francesca's
04.2017 - 03.2018
Assistant Manager
Guess
08.2015 - 12.2016
Fashion Design
Fashion Institute of Technology