Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Casale

New Port Richey,FL

Summary

Energetic and attentive with 3 years of customer service/retail experience looking to secure a PT job in a reputable organization to expand my knowledge, learnings, and skills

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server/hostess

Cheesecake Factory Inc
01.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.

Sales Assistant

ROSS
05.2018 - 01.2022
  • Cashier, Stocker, Helped as Asst. Manager, Open/closed store
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

AA - Generic Studies

Pasco-Hernando State College
New Port Richey, FL

High School Diploma -

J.W Mitchell High School
New Port Richey, FL
06.2019

Skills

  • Cashier experience, Customer service, Computer Skills, Communication, Time Management, Active Listening, Problem-Solving Skills
  • Guest engagement
  • Hospitality service expertise
  • Menu memorization
  • Service prioritization
  • Cool under pressure
  • Team leadership
  • Multitasking
  • Reliability
  • Adaptable and flexible

Timeline

Server/hostess

Cheesecake Factory Inc
01.2024 - 03.2025

Sales Assistant

ROSS
05.2018 - 01.2022

AA - Generic Studies

Pasco-Hernando State College

High School Diploma -

J.W Mitchell High School

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