Jade Cerrato
Bronx
Summary
Hardworking Operations Manager with customer service, multitasking, and time management abilities. Resourceful for high productivity and efficient task completion. Specialize in risk assessment and team leadership. Excel in communication, problem-solving, and adaptability to ensure safety and security in all operations. Committed to maintaining strict vigilance and upholding security protocols.
Overview
9
9
years of professional experience
Work History
Operations Manager
Allied Universal
Bronx
08.2022 - Current
- Perform day / night site visits to inspect & supervise security personnel in the field.
- Address escalation of after hours & cold start calls to ensure sufficient coverage at customer sites.
- Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.
- Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager.
- Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times.Ensures schedules are properly maintained in WinTeam and are updated regularly.
- Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution.
Field Supervisor
Allied Universal
Bronx
02.2022 - 08.2022
- Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with security personnel.
- A Field Supervisor (FS) supports operations for remotely managed accounts by performing on-site supervision of Security Personnel and ensuring site coverage at all times.
- Respond to call-offs that occur during my shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site.
- Identify and address any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director.
- Responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director.
- In the event of an abandoned or open post identifying available qualified personnel to fill the post as quickly as possible, however, Field Supervisor may be required to 'stand post' on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed.
- Field Supervisor is responsible for maintaining all current BSIS licenses and ensuring a working knowledge of all posts within his or her regional area of responsibility.
Security Officer
Allied Universal
Bronx
08.2021 - 02.2022
- Check vaccination cards
- Ensure the facility is provided with high quality security services to protect people and property.
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing.
- Build, improve and maintain effective relationships with both client employees and guests.
- Answer questions and assist guests and employees.
- Greet guests / employees in a professional, welcoming manner.
Seasonal Sales Associate
Sears
11.2018 - 12.2018
- Maintaining merchandise standards.
- Ensuring the sales floor is ready all day.
- Maintaining price integrity.
- Cleaned up dressing rooms.
- Picked up phone calls to help out customers.
- Assisted customers with product selection and provided tailored recommendations.
- Processed sales transactions accurately using point-of-sale systems.
Administrative Assistant
The Children's Aid Society
06.2017 - 08.2017
- Maintaining the employment specialist schedule and the administrative phone calls.
- Co-handle fiscal responsibilities such as organizing paperwork and matching forms.
- Schedule intake meetings for both Spanish and English speakers.
- Maintain Phone calls such as transfer calls, forward calls, take messages, and more.
- Cover the front desk with the Administrative Executive.
- Attend meeting on behalf of my supervisors.
- Kept communication throughout all staff member.
Education
Associate Degree - Criminal Justice
Bronx Academy of Health Careers
Bronx06-2024
Skills
- Time Management
- Personnel Management
- Multi-site operations
- Excellent communication
- Customer Service
- Strategic Planning
- Microsoft Office
- Post scheduling
- Security management
Timeline
Operations Manager
Allied Universal
08.2022 - Current
Field Supervisor
Allied Universal
02.2022 - 08.2022
Security Officer
Allied Universal
08.2021 - 02.2022
Seasonal Sales Associate
Sears
11.2018 - 12.2018
Administrative Assistant
The Children's Aid Society
06.2017 - 08.2017
Associate Degree - Criminal Justice
Bronx Academy of Health Careers