Jade Dagenais
Bellmawr,NJ
Summary
Experienced Sales Administrator focused on business efficiency and operational improvements. Seeking growth as a sales manager with 10+ years of customer service experience. Dedicated and decisive leader with strategic and forward-thinking mindset. Strong organizational and communication skills, with a passion for building relationships and exceeding targets. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
10
10
years of professional experience
Work History
Event Sales Administrator
TopGolf
Mount Laurel, NJ
02.2023 - Current
- Assisting sales managers in executing various events, including kids' birthday parties, corporate outings, and social gatherings
- Demonstrating excellent phone etiquette by promptly answering calls and returning missed calls/voicemail
- Plotting all events for the venue up to several weeks in advance, making sure the venue is accurately staffed and there are no conflicts with online reservations
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Training all newly hired part-time administrators on job responsibilities
- Exceptional ability to analyze previous event receipts for day-of sales to track venue revenue
- Coordinated with the Director of Sales, Directors of Operations and the Sous Chef to ensure successful event planning and accurate BEOs.
- Prepared reports on various projects for management review.
Bay Host/Shift Lead
Top Golf
Mt. Laurel, NJ
10.2018 - Current
- Shift Lead responsibilities which include supervising a floor, training new team members and ensuring smooth operations
- Maintaining high OSAT score every period
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Dedicated to deliver exceptional service and ensuring to make every players experience amazing.
- Assisted guests in checking in and out of their bays
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Greeter/Expo
Victor's Pub
Camden, NJ
01.2016 - 05.2019
- Serves patrons with food and beverage in a friendly and positive manner
- Protects establishment and patrons by adhering to sanitation, safety, allergies, and alcohol beverage control policies
- Obtains revenue by totaling charges, issuing bills, and accepting payments.
To Go Specialist/Catering
Olive Garden
Cherry Hill, NJ
05.2014 - 06.2017
- Ensuring that all to-go orders are accurately taken, prepared, and packaged for customers
- Taking orders over the phone or in-person, entering them into the system, and communicating with the kitchen or culinary team to ensure timely preparation
- Handling payment transactions and providing excellent customer service by addressing any questions or concerns customers may have
- Responsible for transporting and delivering food and beverages to various locations for catered events
- Ensuring that the food is delivered on time and in excellent condition, maintaining its quality and presentation
- Responsible for loading and unloading the catering supplies, setting up the food stations if required, and coordinating with the event organizers or clients to ensure a smooth delivery process.
Education
Credits: 50 - Liberal Arts -
Camden County Community College
Diploma -
Triton Regional High School
Skills
- Customer Relationship Management (CRM)
- Interpersonal Skills
- Corporate Events
- Business Development
- Salesforce
- Decision-Making
- Documentation and Reporting
- Personable and Approachable
- Relationship Development
- Prospecting
- Customer Service
- Good Communication
- Time Management
- Leadership
Websites
Timeline
Event Sales Administrator
TopGolf
02.2023 - Current
Bay Host/Shift Lead
Top Golf
10.2018 - Current
Server/Greeter/Expo
Victor's Pub
01.2016 - 05.2019
To Go Specialist/Catering
Olive Garden
05.2014 - 06.2017
Credits: 50 - Liberal Arts -
Camden County Community College
Diploma -
Triton Regional High School