Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Gallardo

Scottsdale,Arizona

Summary

Proven leader and adept communicator, excelled at Topgolf Callaway Brands by streamlining event sales processes, enhancing team efficiency, and maintaining high standards of customer service. Achieved "Top Dasher" status with a 4.98 rating, showcasing exceptional attention to detail and relationship-building skills. Expert in office administration and team building, driving business development and staff management.

Overview

6
6
years of professional experience

Work History

Event Sales Administrator

Topgolf Callaway Brands
2023.08 - Current

The Event Sales Admin supports the sales team in executing the important behind-the-scenes administrative functions that keep the venue functioning efficiently. Without this critical role, our efforts to provide best-in-class service with hospitality for our Guests would be impossible. Sales Admins have to be great multi-taskers, great communicators and great team players. They are responsible for supporting the sales team in a variety of ways including management of inbound calls and emails, assigning leads into rotation, completing administrative duties as outlined by the Director of Sales, keeping the office organized and clean as well as other miscellaneous tasks that may be necessary to support the event sales processes

Doordash Driver

DoorDash
2020.05 - 2023.01
  • Deliver goods and services to customers on time and in excellent condition
  • Completed over 3,500 deliveries with a customer rating of 4.98 earning “Top Dasher” status
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Team Leader /Valet Captain

LAZ Parking
2018.05 - 2020.09
  • Led a team of valets at multiple locations across San Diego including top hotels, restaurants, and private house parties
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Barback/Food Runner | Cold Beers & Cheeseburgers S

Cold Beer & Cheeseburgers
2019.08 - 2020.05
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Education

No Degree - Business

Colorado Mesa University
Grand Junction, CO

Bachelor of Science - Business Communications

Arizona State University
Tempe, AZ
12.2022

High School Diploma -

Scripps Ranch High School
San Diego, CA
06.2016

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Team Building and Leadership
  • Staff Management
  • Team building
  • Problem-Solving
  • Relationship Building
  • Teamwork and Collaboration
  • Business Development

Timeline

Event Sales Administrator

Topgolf Callaway Brands
2023.08 - Current

Doordash Driver

DoorDash
2020.05 - 2023.01

Barback/Food Runner | Cold Beers & Cheeseburgers S

Cold Beer & Cheeseburgers
2019.08 - 2020.05

Team Leader /Valet Captain

LAZ Parking
2018.05 - 2020.09

No Degree - Business

Colorado Mesa University

Bachelor of Science - Business Communications

Arizona State University

High School Diploma -

Scripps Ranch High School
Nicholas Gallardo