Jade Delaney
Richmond,VA
Summary
Dynamic leader with proven sales proficiency and team management skills, honed at Francesca's Boutique. Excelled in enhancing customer service and streamlining operations, leading to significant improvements in customer satisfaction and team performance. Reliable and upbeat as well as successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning.
Overview
7
7
years of professional experience
Work History
Sales Lead Keyholder
Francesca's Boutique
04.2024 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Opened and closed store 1-3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Reception Manager
Presley Laurent Salon And Spa
08.2022 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Streamlined inventory management by establishing an organized system for ordering supplies.
PCA
Care Advantage, Inc.
03.2021 - 07.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Party Host
Skate-A-Way
11.2019 - 12.2020
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Daycare Assistant
Learning Playhouse
06.2017 - 08.2019
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, and assist with serving food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Bachelor of Science - Business Administration And Management
George Mason University
Fairfax, VA05.2026
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA05.2024
Associate of Science - Science
John Tyler Community College
Chester, VA05.2022
Skills
- Team Management
- Store operations
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Sales proficiency
Timeline
Sales Lead Keyholder
Francesca's Boutique
04.2024 - Current
Reception Manager
Presley Laurent Salon And Spa
08.2022 - Current
PCA
Care Advantage, Inc.
03.2021 - 07.2022
Party Host
Skate-A-Way
11.2019 - 12.2020
Daycare Assistant
Learning Playhouse
06.2017 - 08.2019
Bachelor of Science - Business Administration And Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
Associate of Science - Science
John Tyler Community College