Jade Dell
Health Information technician
Riverside,CA
Summary
Experienced Medical Records Specialist offering over 18 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature.
Overview
20
20
years of professional experience
Work History
Data Analysis Specialist MRT - Behavioral Health 6
Telecare
Riverside, CA
08.2022 - Current
- Prepared and processed clinical records of admitted and discharged patients.
- Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
- Verified documentation of admissions, discharges, eligibility information, outcome data and other pertinent information against specifications.
- Developed policies and procedures to keep medical records complete and compliant and processed according to governmental regulations and medical records practices.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Trained employees on software to improve data management, monitored use and suggested improvements.
Medical Records Technician
InnovAge California PACE - Inland Empire
San Bernardino, CA
03.2022 - Current
- Identified new methods to optimize medical records management.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Interacted and communicated easily with department personnel and public.
- Utilized Prime Suite, Innsight and RMS to manage and confirm patient data, such as insurance, demographic and medical history information.
- Maintained patient records in compliance with security regulations.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Gathered patient information by collecting demographic information from variety of sources.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Secured medical records against loss or unauthorized access.
- Maintained accuracy, completeness and security for medical records and health information.
- Processed patient admission and discharge documentation.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Input data into computer programs and filing systems.
- Maintained database for storage and retrieval of medical records.
Release of Information Specialist
Loma Linda University Health Services
San Bernardino, CA
10.2021 - 03.2022
- Reproduced protected health information by using data extraction and file management techniques.
- Handled phone calls from attorneys, insurance companies and patients.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Maintained accuracy, completeness and security for medical records and health information.
- Secured medical records against loss or unauthorized access.
- Used EPIC to perform data entry functions.
- Processes all requests demonstrated by scanning, indexing, assigning proper release type, priority, and priority release request. Updates the logged request status throughout processing until complete and fulfilled. Orders charts from iron Mountain outside storage: when needed.
- Verifies identity of all requestors, patients, and their representatives to determine appropriate authority to request records. Facilitates electronic access or disclosure for records specific to requests and authorization. Interprets and implements organizational polices, state and federal regulations. Supports the department and licensed facilities in maintaining compliance with regulatory requirements.
- Secures a complete and valid authorization to include special authorization such as: mental health and HIV. Secures other necessary documentation when a complete authorization is not needed. Identifies information to be released adhering to regulations, policies, and minimum necessary guidelines. Reviews the record for sensitive materials prior to release. Identities misfiles before the documents are printed or otherwise processed. Confirms receipt of faxed records.
- Notifies patents, legal services and other requestors of charges and time frames. Collects all appropriate fees for copies and maintains a balanced cash bag. Provides receipts, posts all payments and mails records.
- Responds to all requests to include meaningful use. Facilitates quick turnaround time for patients when presenting in person. Provides records at time of visit for emergent or stat appointments.
- Processes subpoenas, court orders, warrants and other legal documents. Verifies validity of subpoena and confirms the notice to consumer requirements have been met. Acts as designee of the Custodian of Records in depositions when summoned to appear in court and when submitting declarations. Provide Certificate of No Records (CNR) when applicable.
- Uses systems as intended and designed as it relates to job duties. Reports issues when systems and processes are not working as designed.
- Facilitates patient and patient proxy activation to MyLLUHealth patient portal, explains and obtains consent when necessary. Assists with outside facilities accessing LLEAP via the CareEverywhere tool. Upon receipt of a request for CareEverywhere ID, consistently confirms patient participation. Provides outside facility with the CareEverywhere ID. Change's the patient's participation status when receiving an Health Information Exchange (HIE) opt-out form.
- Processes incomplete or otherwise invalid requests. Facilitates completion of a valid authorization. Avoids send backs without resolution efforts.
- Answers multiple telephone lines in a friendly, courteous manner. Responds to questions or reroutes as necessary, with efforts to minimize hold times. Clearly communicates with all customers and LLUH Staff. Provides accurate information and uses active listening skills.
- Maintains current knowledge of federal, state regulations, and laws regarding release of information, and completion of death certificates. Encourages patients to access medical records electronically via LLUH web portals and assists proxy access where appropriate and resetting of passwords.
HIM Technician
Canyon Ridge Hospital
Chino, CA
02.2011 - 06.2020
- Coding Out patient records for coding department.
- Responsible for all daily Doctors dictation filling in inpatient charts.
- Processing all daily Discharge up to 30 charts in a timely manner.
- Expediting Medical records for copy.
- Manage all incoming mail, faxes and answering all incoming calls to HIM Department.
- Analysis of chart file backs (verifying documents are complete.
- Chart assembly, expedite charts for legal department.
- Coverage for medical records director when on vacation or sick.
- Purge old records and ROI.
- Maintaining HIPAA regulations while processing request for records for Patient, Doctor or Subpoena request for court in a timely manner.
- Assisted physicians in a timely completion of medical records in accordance with JCAHO standards, State and Federal regulations.
- Knowledge of MIDAS software, MIRA software, Excel and Word.
- Input data into computer programs and filing systems.
- Identified new methods to optimize medical records management.
- Maintained accuracy, completeness and security for medical records and health information.
- Secured medical records against loss or unauthorized access.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Kept accurate log of all requests for medical information and records.
- Created new physical and computer-based files.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Supported smooth admission and discharge processes by handling associated documents.
- Maintained database for storage and retrieval of medical records.
Release of Information Lead
Parkview Community Hospital
Riverside, CA
08.2010 - 02.2011
- Responsible for processing all release of medical information, subpoenas, peer review audits and health plans audits, including copying all legal charts, and scanning medical records for database in an efficient and timely manner.
- Provided follow-through communication on problems and resolutions with Quality Management and Risk Management on all legal charts.
- Maintained statistical information on a daily basis.
- Followed all HIPAA regulations and company policies to perform patient confidentiality.
- Assisted the public with inquiries related to their medical records, answers all incoming telephone calls, filling, faxing, and distribution of incoming mail.
ROI Specialist
Huntington Memorial Hospital
Pasadena, CA
06.2009 - 10.2010
- Providing exceptional customer service between Bates and HIM staff.
- Implement all HIPAA/COMA statutes and regulations.
- Answer phones, emails, faxes and voice mail.
- Extract PHI from EMR for ROI and copy service request.
- Process all Subpoenas and Authorizations in a timely manner, Scan all records using Bactes and Hospital policy and procedures.
- Worked on BOSS, image capture, Microsoft .and Medi tech software.
Correspondence Coordinator
Parkview Community Hospital
Riverside, CA
04.2005 - 07.2008
- Responsible for processing all release of medical information, subpoenas, peer review audits and health plans audits, including copying all legal charts, and scanning medical records for database in an efficient and timely manner.
- Provided follow-through communication on problems and resolutions with Quality Management and Risk Management on all legal charts.
- Maintained statistical information on a daily basis.
- Followed all HIPAA regulations and company policies to perform patient confidentiality.
- Assisted the public with inquiries related to their medical records, answers all incoming telephone calls, filling, faxing, and distribution of incoming mail, also experienced in postage meter.
- Responsible for ordering all office supplies for the department.
Release of Information clerk
ChartOne
Riverside, CA
04.2005 - 01.2006
- Running the Release of Information Department for Parkview Community Hospital.
- Processed all incoming and outgoing medical request for records in a timely manner.
- Followed HIPAA regulations and Hospital policies to perform patient confidentiality.
- Assisted the public with inquiries related to their medical records, answers all incoming telephone calls, filling, faxing, and distribution of incoming mail, also experienced in postage meter.
HIM Clerk
Riverside Community Hospital
Riverside, CA
01.2004 - 01.2005
- Conducted primary and secondary quality analysis of medical records according to department policy and procedures.
- Assisted physicians in the timely completion of medical records in accordance with JCAHO standards, State and Federal regulations.
- Answered telephones and helped the public and ancillary departments with requests for medical information.
- Responsible for filing and pulling medical records and maintaining and restoring patients charts.
Medical Records Clerk
Kaiser Permanente Hospital
Riverside, CA
01.2003 - 01.2004
- Maintaining charts in alphabetical order and numeric filing.
- Working in various types of settings, including warehouse, outpatient, and inpatient chart rooms.
- Updating charts with slip filing from previous office visits, hospitalization, tests, laboratory results, etc.
Medical Records Clerk
Loma Linda University Hospital
Loma Linda, CA
01.2003 - 04.2003
- Retrieving the medical records for daily appointments, locating lost medical records, maintaining and restoring old medical records.
- Delivering and retrieving medical records to various locations for appointments.
Education
High School Diploma -
Fontana High School
Fontana, CA06.1997
Skills
- Records review
- Customer Service
- Multitasking abilities
- Maintenance & Repair
- Training & Development
- Adaptability
- Good listening skills
- Organization and Time management
- Cultural awareness
Timeline
Data Analysis Specialist MRT - Behavioral Health 6
Telecare
08.2022 - Current
Medical Records Technician
InnovAge California PACE - Inland Empire
03.2022 - Current
Release of Information Specialist
Loma Linda University Health Services
10.2021 - 03.2022
HIM Technician
Canyon Ridge Hospital
02.2011 - 06.2020
Release of Information Lead
Parkview Community Hospital
08.2010 - 02.2011
ROI Specialist
Huntington Memorial Hospital
06.2009 - 10.2010
Correspondence Coordinator
Parkview Community Hospital
04.2005 - 07.2008
Release of Information clerk
ChartOne
04.2005 - 01.2006
HIM Clerk
Riverside Community Hospital
01.2004 - 01.2005
Medical Records Clerk
Loma Linda University Hospital
01.2003 - 04.2003
Medical Records Clerk
Kaiser Permanente Hospital
01.2003 - 01.2004
High School Diploma -
Fontana High School
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