Jade Freeland
Overview
8
8
years of professional experience
Work History
Administrative Assistant / Parts Coordinator
Brown’s Automotive
Chapel Hill, North Carolina
07.2024 - Current
- Coordinated automotive parts ordering, receiving, returns, vendor communication, and documentation to ensure smooth supply chain operations.
- Review parts invoices and records to ensure accurate tracking of orders, returns, and credits.
- Process payments for parts and services, maintain invoices, and organize records to support accurate business operations.
- Coordinate service appointments, customer transportation, and communication between customers, technicians, and vendors.
- Managed front office operations by assisting customers, scheduling appointments, handling check-ins, and delivering high-quality customer service.
- Executed administrative tasks, managed vendor pickups, and organized the office to facilitate smooth daily operations.
- Monitored loaner vehicle maintenance needs and coordinated necessary services to ensure vehicle availability for customers.
- Maintain a clean, organized office environment while supporting overall shop workflow.
Customer Service Associate
Sheetz
Greensboro, NC
07.2020 - Current
- Delivered friendly and efficient customer service in fast-paced retail environment, assisting customers with inquiries and resolving concerns to enhance their shopping experience.
- Addressed and resolved customer concerns professionally, ensuring a positive and welcoming environment to foster customer loyalty.
- Processed customer transactions accurately using point-of-sale systems while handling cash and electronic payments.
- Trained and supported new employees in workplace procedures and customer service expectations to ensure consistent service quality.
- Supported daily operations by rotating between workstations and assisting team members based on business needs.
- Maintained a clean, organized, and safe work environment while following company standards and procedures.
- Monitored product quality by checking expiration dates, organizing merchandise, and maintaining food freshness standards.
Sales Associate Manager
Rent A Center Warehouse & Retail Store
Greensboro, NC
07.2023 - 07.2024
- Managed customer accounts, negotiated agreements, and communicated with customers regarding account needs and payment expectations.
- Prepared sales reports and monitored metrics, including sales volume and conversion rates, to inform business strategies.
- Collaborated with district and regional teams to implement sales strategies, promotions, and initiatives to improve performance.
- Trained and supported new associates on sales techniques and customer service practices to enhance team effectiveness.
- Delivered customer service by addressing inquiries, resolving concerns, and building positive customer relationships.
- Conducted outbound calls, emails, and text follow-ups to engage customers and generate sales opportunities.
- Managed daily store operations, including opening and closing responsibilities, register setup, cash handling, and store security.
Customer Service Specialist
Go Green Plumbing Heating & Air
Greensboro, NC
05.2022 - 10.2022
- Assisted customers through phone, chat, and email by providing information, answering questions, and resolving service-related concerns.
- Guided customers through website navigation, online ordering, and service request processes.
- Monitored customer inquiries and call queues to ensure timely responses and enhance service efficiency.
- Scheduled residential service evaluations and coordinated with technicians to ensure timely customer assistance.
- Entered and maintained accurate customer orders and service information within company systems.
- Conducted outbound follow-up calls to collect customer feedback and identify additional service opportunities.
- Processed billing information and completed reports following service appointments.
Team Member
Wendy’s
Winston-Salem, NC
11.2018 - 08.2019
- Provided customer service by assisting with orders, answering questions, and ensuring a positive customer experience.
- Supported daily restaurant operations by working across front counter, drive-through, and food preparation areas.
- Maintained a clean and organized work environment while following company standards and procedures.
- Assisted with opening and closing tasks and supported team members to meet operational needs.
Education
Bachelor of Arts - Psychology, Minor in Sociology
University of North Carolina At Greensboro
Greensboro, NCMaster of Arts - Clinical Mental Health (In Progress)
Liberty University
Lynchburg, VASkills
- Documentation & Record Management
- Scheduling & Appointment Coordination
- Administrative Support
- Customer Service & Client Support
- Inventory management
- Conflict resolution
- Detail-Oriented & Organized
- Vendor Communication
- Communication Skills
Volunteer Experience
Community Support & Nutrition Program Volunteer
One Step Further, Inc.
May- June 2025
- Supported community food assistance efforts by packing and distributing grocery items to program participants.
- Assisted with unloading, organizing, and preparing food commodities for distribution.
- Provided administrative and operational support to assist with daily program needs.
- Helped maintain an organized and welcoming environment for individuals receiving services.
Timeline
Administrative Assistant / Parts Coordinator
Brown’s Automotive
07.2024 - Current
Sales Associate Manager
Rent A Center Warehouse & Retail Store
07.2023 - 07.2024
Customer Service Specialist
Go Green Plumbing Heating & Air
05.2022 - 10.2022
Customer Service Associate
Sheetz
07.2020 - Current
Team Member
Wendy’s
11.2018 - 08.2019
Bachelor of Arts - Psychology, Minor in Sociology
University of North Carolina At Greensboro
Master of Arts - Clinical Mental Health (In Progress)
Liberty University