Jade Garcia-Paiz
Stateline,Nevada
Summary
I have worked in the food and beverage industry for 12 years. I have become proficient in many jobs as i have not only worked on the F&B side of things, I have done manual labor on our golf course, as well as helped out in the Golf shop when needed. I'm not one to turn down a job based on how big or small. I am willing to take on any challenge head first and will always be striving to be the best in all my endeavor's. I am constantly searching for more efficient ways to improve the clubs daily functionality. Not only have i worked in every department at the Glenbrook Club for 7 years now, i have also gained what i consider an invaluable quality that is, a relationship with all the members of the club. I would greatly appreciate the opportunity to continue growing in my career at the Glenbrook Club, thank you for the consideration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Glenbrook Club
01.2021 - Current
- Responded to customer complaints, addressing concerns, and distress with amicable interactions and reasonable solutions.
- Worked Closely with the General Manager overseeing all club facilities.
- Oversee payroll for clubhouse, proof and finalize all payroll for entire club.
- Redo/update all club policies for each season.
- Attend and take notes for all committee meetings.
- Manage and track money in different areas such as employee tips (weekly), and all donations for Glenbrook's yearly employee bonus fund.
- Order all liquor and dry goods for clubhouse and managed inventories for each area.
- Was involved with planning and execution of Glenbrook's new maintenance building.
- Setup General Managers notes for all board meetings, providing accurate updates of all club departments.
- Setup weekly meetings with department heads and the general manager
- Coordinated events with Golf Pro and Golf course Superintendent
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and upsell specials and menu items
- Oversees all special events; setup, decorations, menus, cocktail specials
- Formulated and researched new policies and procedures to streamline operations.
Bar Manager/Server
Glenbrook Country Club, Glenbrook
05.2016 - Current
- Deliver exceptional service with food and beverage
- Created specialty drinks throughout the season to add to the cocktail menu
- Learned and managed Aloha Pos system for both front and back of house
- Updated bar inventory on a monthly basis
- Was heavily involved with creating a wine list for each season
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Hostess
The Bistro at Edgewood, Stateline
10.2018 - 04.2019
- Cultivated positive conversations with customers waiting to be seated
- Took in-person and phone-made reservations
- Made speedy seatings for a good customer experience
- Created a clear line of communication to servers about new tables
Education
High School Diploma -
George Whittell High School, Zephyr, NV
Zephyr Cove, Cove, NV05.2015
Skills
- Management in all aspects of the club
- Critical Thinking
- Complex Problem Solving
- Upselling products
- Sales and Marketing
- Organization
- Staff Training
- Event Management
- Outsourcing
- Excel
- Word
- Marketing Applications (Canva, Constant Contact)
Certification
Certified in Excel
Timeline
Food and Beverage Manager
Glenbrook Club
01.2021 - Current
Hostess
The Bistro at Edgewood, Stateline
10.2018 - 04.2019
Bar Manager/Server
Glenbrook Country Club, Glenbrook
05.2016 - Current
High School Diploma -
George Whittell High School, Zephyr, NV
Certified in Excel
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