Jade Gasper
Port Arthur
Summary
Dynamic Assistant Manager with a proven track record at Rue 21, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and improved cash handling accuracy, leading to a more efficient store environment. Skilled in fostering relationships that drive repeat business and elevate overall performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rue 21
04.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Rue 21
04.2016 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Arts - Theatre
Lamar State College Port Arthur
Port Arthur, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Rue 21
04.2021 - 10.2022
Sales Associate
Rue 21
04.2016 - 04.2020
Bachelor Of Arts - Theatre
Lamar State College Port Arthur
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