Jade Gunn
Columbia,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advanced Technical Support Agent
AT&T
06.2022 - Current
- Provided technical assistance to customers via phone, email and online chat.
- Managed multiple customer requests simultaneously while maintaining a high level of customer service.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Secretary & Personal Assistant to CEO
Money Krew Entertainment, LLC
06.2019 - Current
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Mobile Expert
T-Mobile
10.2015 - 03.2023
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Recommended additional accessories or services that would complement the customer's device experience.
- Recommended, selected and located merchandise based on customer desires.
Seasonal Material Handler
Fedex Express
10.2020 - 12.2020
- SIDA certified
- Loaded and unloaded trucks with appropriate material handling equipment.
- Received and distributed incoming materials to designated areas.
- Supported other warehouse personnel in completing tasks efficiently.
- Managed work area cleanliness by following company guidelines for organization.
Retail Sales Rep
Harris Jewelry
04.2015 - 10.2015
- Greeted customers, identified their needs and provided product information.
- Upsold additional products when appropriate to increase store revenue.
- Assisted with training new employees on retail processes and procedures.
Retail Sales Associate/ Pink Specialist
Victoria's Secret
08.2014 - 08.2015
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Promoted special offers and discounts to encourage additional purchases.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
Retail Sales Rep
New York & Co.
01.2015 - 04.2015
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Supported training and development of new staff on company policy, procedures and sales tactics.
- Created window displays that were attractive and inviting for shoppers.
Assistant Store Manager
Toys-R-Us
10.2014 - 01.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Retail Sales Associate
DTLR
10.2014 - 12.2014
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Bachelor of Science - Human Resources
DeVry University
Naperville, IL09-2027
Business Degree - Business Management
University of Arizona Global Campus
06.2025
Business Degree - Business
Southern New Hampshire University
06.2020
Bachelors of Arts Degree - Art History
Lamar University
06.2016
High School Diploma - Psychology & Sociology
Westbury High School
06.2013
Summer Elevation Course - Psychology & Sociology
Houston Community College
01.2012
Skills
- Type 65 WPM
- Interpersonal Skills
- Organizational Dexterity
- Able to lift up to 70lbs
- Telecommunications
- Remote support
- MS office proficiency
- Appointment scheduling
Certification
Concealed Weapons Permit
References
- Angela Dean, Manager at Staples, (404) 934-9577
- Celina Vasquez, Peer at T-Mobile, (803) 678-8000
- Susie White, Manager at Harris Jewelry, (346) 321-1373
Timeline
Advanced Technical Support Agent
AT&T
06.2022 - Current
Seasonal Material Handler
Fedex Express
10.2020 - 12.2020
Secretary & Personal Assistant to CEO
Money Krew Entertainment, LLC
06.2019 - Current
Mobile Expert
T-Mobile
10.2015 - 03.2023
Retail Sales Rep
Harris Jewelry
04.2015 - 10.2015
Retail Sales Rep
New York & Co.
01.2015 - 04.2015
Assistant Store Manager
Toys-R-Us
10.2014 - 01.2015
Retail Sales Associate
DTLR
10.2014 - 12.2014
Retail Sales Associate/ Pink Specialist
Victoria's Secret
08.2014 - 08.2015
Bachelor of Science - Human Resources
DeVry University
Business Degree - Business Management
University of Arizona Global Campus
Business Degree - Business
Southern New Hampshire University
Bachelors of Arts Degree - Art History
Lamar University
High School Diploma - Psychology & Sociology
Westbury High School
Summer Elevation Course - Psychology & Sociology
Houston Community College