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Nicole Ostler
American Fork,UT.
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dual Contact Agent Senior Agent
doTERRA International
Pleasant Grove, UT
06.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 15 calls per shift to meet fast-paced call center demands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Lead
DoTERRA
Pleasant Grove, UT
03.2018 - 08.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Certified Nurses Assistant
Silverado Assisted Living Facility
Salt Lake City, UT
12.2017 - 04.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Oversaw and maintained 10 patients' rooms, group living areas and nurse stations.
Education
Associate of Arts - Spanish Education
BYU-Idaho
Rexburg, ID04.2012
High School Diploma -
Nyssa High School
Nyssa, OR05.2006
Skills
- Bilingual
- Proficient in
- Microsoft Office
- Type 65 WPM
- Field Support
- Call Transfers
- Task Monitoring
- Team-Building Exercises
- Fixing Malfunctions
- Team Leadership Strengths
- Motivational Leadership
- Guest Satisfaction
Certification
First Aid
CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dual Contact Agent Senior Agent
doTERRA International
06.2019 - Current
Team Lead
DoTERRA
03.2018 - 08.2019
Certified Nurses Assistant
Silverado Assisted Living Facility
12.2017 - 04.2019
Associate of Arts - Spanish Education
BYU-Idaho
High School Diploma -
Nyssa High School