Jade Hangartner
Phoenix,AZ
Summary
I am a professional hospitality worker with strong background in the restaurant industry as a hostess/ server. I have proven ability to work with teams to ensure efficient service and guest satisfaction through slow and high peaked hours. I am skilled in multitasking, problem-solving, communication, ensuring guest's needs and adapting to changing environments. I am a determined person that strives for a positive attitude and work environment, known for an outgoing personality with great communication skills, and ensures that customers leave with a great experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Server
Twin Peaks Restaurants
8787 E Frank Lloyd Wright Blvd
10.2024 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Hostess
Red Robin
21239 S Ellsworth Loop Rd
02.2024 - 10.2024
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
Restaurant Hostess
Pita Jungle
1949 W Ray Rd
05.2022 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
High School Diploma -
Perry High School
1919 E Queen Creek05-2024
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Menu recommendations
- POS system operation
- High volume dining
- Suggestive selling
- Service prioritization
- Memory retention
- Tableside service
- Professional appearance
- Alcohol service
- Item promotion
- Bar terminology
- Food and beverage pairings
- Customer service
- Team collaboration
- Food safety
- Server etiquette
- Hospitality and accommodation
- Food preparation knowledge
- Food running
- Table bussing
- Guest engagement
- Sales expertise
Accomplishments
Accomplished in 40 hour bartending class
Certification
ABC Bartending Certificate
State of Arizona Title 4 Certificate
Maricopa County Food Handlers Card
Languages
English
Full Professional
Spanish
Elementary
Timeline
Restaurant Server
Twin Peaks Restaurants
10.2024 - Current
Restaurant Hostess
Red Robin
02.2024 - 10.2024
Restaurant Hostess
Pita Jungle
05.2022 - 02.2024
High School Diploma -
Perry High School