Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Jade Harris

Gladewater,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager in Training

Sonic
03.2023 - Current
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

Sonic
05.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Gilmer High School
Gilmer, TX
05.2022

Skills

  • Team Building and Leadership
  • Budget Development
  • Team Leadership
  • Relationship Building
  • Waste Management and Reduction
  • Decision-Making
  • Business Leadership
  • Verbal and Written Communication
  • Inventory Management
  • KPI Tracking
  • Cost Control

Accomplishments

  • Achieved a cost reduction by seeing a repetitive trend in inventory and taking a risk on reducing what is ordered and being successful.
  • Helped increase customer based sales by 25%, Dropped Variance below 1%, Directly impacting sales in 2023.
  • Received 2 promotions in the last 8 Months, Including training to become a General Manager and a Manager monthly bonus.


Certification

  • Servsafe Food Protection Manager Certification
  • Food Handlers
  • TABC Handlers

Additional Information

  • An average typing speed at 50 WPM ( 8 years of typing class)
  • Knowledge towards Excel, PowerPoints, And Word.
  • Self starter, Excellent attendance, High Motor, Dedicated.
  • Proficient in Social Media Targeting and Communication.

Timeline

General Manager in Training

Sonic
03.2023 - Current

Assistant Manager

Sonic
05.2019 - Current

High School Diploma -

Gilmer High School

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Jade Harris