Jade Hickman
Savannah
Summary
Passionate and client-focused professional with a background in hospitality, event planning, and customer engagement. Proven ability to deliver exceptional service, coordinate high-end experiences, and foster client loyalty in fast-paced environments. Has a strong eye for aesthetics, color theory, design coordination, and space planning. Seeking to apply my dedication to delivering outstanding design solutions as a Design Consultant at Bassett Furniture with my background in education and creative design skills.
Overview
12
12
years of professional experience
Work History
PBX Operator
Omni PGA Frisco Resort
02.2024 - Current
- Serve as a key point of contact for guests, handling special requests, event inquiries, and service needs with professionalism.
- Provide detailed event information, sell amenities, and upsell services over the phone to enhance guest experiences.
- Navigate multiple software systems to address maintenance needs, coordinate guest services, and support event operations.
Resident Assistant
Idyllwild Arts Academy
06.2022 - 08.2023
- Assisted with setup and coordination of creative workshops, ensuring spaces met high visual and functional standards.
- Supported students and faculty in fast-paced, event-driven environments, balancing multiple tasks and adapting to changing needs.
Library Assistant
Pencil Mileage Club
08.2022 - 05.2023
- Supported event setup and material organization, contributing to workshop and speaker event success through collaborative teamwork.
Vendor Sales Assistant
Rosewood Enterprises
01.2013 - 01.2020
- Organized and merchandised product displays at local artisan markets, engaging customers and supporting on-site sales.
- Handled cash and card transactions while maintaining excellent customer relations.
Education
Bachelor of Arts - Studio Art, Cinema and Television Arts
California State University, Fullerton
Fullerton, CA12-2023
Associate Degree - Studio Art
College of The Desert
Palm Desert05-2020
Skills
- Customer Needs Assessment and Solutions
- Visual Coordination (Colors, Textures, Layouts)
- Multitasking in High-Pressure Environments
- Sales Support and Upselling Experience
- Effective Communication & Conflict Resolution
- Team Collaboration & Flexibility
- Computer Proficiency (Microsoft Office, Adobe Suite, Opera, Synergy, EventBrite)
- Hospitality and Guest Services Excellence
- Sales techniques
- Service upselling
- Making appointments
- Managing phone systems
- Telecommunications
- Call transfers
- Excellent phone demeanor
- Teamwork and collaboration
- Customer inquiry response
Certifications Technical Skills
- Opera PMS
- Synergy
- Alice
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Adobe Creative Suite
- MacOS & Windows proficiency
- EventBrite
- Social Media Tools
Timeline
PBX Operator
Omni PGA Frisco Resort
02.2024 - Current
Library Assistant
Pencil Mileage Club
08.2022 - 05.2023
Resident Assistant
Idyllwild Arts Academy
06.2022 - 08.2023
Vendor Sales Assistant
Rosewood Enterprises
01.2013 - 01.2020
Bachelor of Arts - Studio Art, Cinema and Television Arts
California State University, Fullerton
Associate Degree - Studio Art
College of The Desert
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