JADE IVORY
JACKSONVILLE
Summary
Skilled phlebotomist experienced in venipuncture, specimen collection, and providing exceptional patient care. Proficient in EHR systems, safety protocols, and maintaining accuracy in fast-paced healthcare settings. Ensures the highest level of patient care while collaborating seamlessly with medical teams. Valuable asset to any healthcare organization with strong ability to ease patient anxiety and adhere to procedural guidelines. Experienced Advisor focused on fostering strong client relationships and identifying growth opportunities through data analysis and problem-solving. Background in customer service, insurance verification, and financial transactions, with honed skills in active listening and time management. Committed to enhancing customer experiences to excel in every interaction. Eager to apply expertise in a dynamic, team-oriented environment.
Overview
2
2
years of professional experience
Work History
Advisor
Nelnet
11.2023 - Current
- Analyze client portfolios and recommend tailored financial strategies, ensuring compliance with regulations while building trust-based relationships
- Drive client satisfaction through proactive financial consultation, resolving complex inquiries and implementing effective solutions
- Partnered with cross-functional teams to deliver comprehensive financial guidance, fostering long-term client relationships and service excellence
- Monitored account activities and maintain accurate documentation while providing timely, strategic advice to optimize client financial outcomes
- Applied advanced functions in Microsoft Excel to enhance efficiency.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Phlebotomist
Octapharma Plasma Center
01.2023 - 01.2025
- Maintain accurate patient records and documentation in compliance with healthcare regulations
- Monitor inventory levels and restock phlebotomy supplies as needed
- Process and transport specimens to the laboratory following proper handling and storage protocols
- Provided compassionate care during blood collection procedures while ensuring patient comfort and addressing concerns with empathy and professionalism
- Partnered with medical staff to coordinate blood draws, manage donor schedules, and optimize workflow in high
- Performed venipuncture, capillary punctures, and specimen collection with a 98% accuracy rate
- Ensured proper labeling, handling, and transportation of lab specimens
- Educated patients on procedures, demonstrating strong communication skills
Patient Coordinator
Orsborn Orthodontics Jacksonville
05.2023 - 10.2023
- Developed comprehensive treatment plans ensuring optimal service delivery.
- Oversaw insurance verifications, guaranteeing precise documentation.
- Resolved scheduling conflicts efficiently.
- Increased healthcare service efficiency for better patient experiences.
- Served as the primary point of contact for patients regarding their treatment plans
- Answered patient inquiries about procedures, medications, and insurance coverage
- Provided pre-appointment instructions and post-care follow-up calls
- Assisted patients in completing medical forms and documentation
Education
Certificate -
A+ CNA AND PHLEBOTOMY TRAINING
Jacksonville, FL02.2025
HIGH SCHOOL DIPLOMA -
Penn Foster
Scottdale, AZ02.2024
Skills
- Clinical Skills: Venipuncture, wound care, and vital signs monitoring
- Technical Skills: Electronic Health Records (EHR), and Meditech
- Certifications: CPR, Phlebotomy
- Soft Skills: Leadership, teamwork, problem-solving, adaptability, patient communication
Languages
English
Timeline
Advisor
Nelnet
11.2023 - Current
Patient Coordinator
Orsborn Orthodontics Jacksonville
05.2023 - 10.2023
Phlebotomist
Octapharma Plasma Center
01.2023 - 01.2025
HIGH SCHOOL DIPLOMA -
Penn Foster
Certificate -
A+ CNA AND PHLEBOTOMY TRAINING
Similar Profiles
Pam CustardPam Custard
Financial Adjuster at NelnetFinancial Adjuster at Nelnet
ALEX TWOREKALEX TWOREK
Software Engineer II at NelnetSoftware Engineer II at Nelnet
Darlington NwemehDarlington Nwemeh
Sr Data Engineer | Data Warehouse Architect at NelnetSr Data Engineer | Data Warehouse Architect at Nelnet