Jade Johnson
Channelview,TX
Summary
Detail-oriented and customer-focused professional with a Bachelor of Science in Agricultural Leadership & Development from Texas A&M University, pursuing a Masters of Interdisciplinary Studies in Public Management and Leadership (a fully remote program), and experience providing exceptional customer service, administrative support, and record management in fast-paced environments. Skilled at maintaining confidentiality, processing transactions accurately, resolving customer concerns, balancing multiple priorities, and building lasting relationships. Recognized for strong organizational skills, attention to detail, professionalism, and the ability to quickly learn new systems and procedures. Former NCAA Division I student-athlete with a proven work ethic, accountability, and commitment to delivering outstanding member experiences.
Overview
4
4
years of professional experience
Work History
Apartment Leasing Consultant
Northpoint Crossing
College Station, Texas
07.2025 - 12.2025
- Delivered exceptional customer service by assisting prospective and current residents with leasing inquiries, account information, and service requests.
- Maintained confidential customer records and processed leasing documentation with a high level of accuracy.
- Collected and documented payments while ensuring accurate recordkeeping and compliance with company policies.
- Managed multiple administrative responsibilities including scheduling appointments, preparing documents, updating databases, and responding to customer inquiries.
- Built strong relationships with residents by providing professional, personalized service and timely follow-up.
- Utilized company software to maintain accurate customer information and support daily office operations.
- Assisted with marketing initiatives and contributed to occupancy goals through relationship-based service.
Sales Associate
Dick Sporting Goods
Humble, TX
05.2024 - 08.2024
- Processed customer purchases, returns, and exchanges accurately while handling cash and electronic payments.
- Balanced transactions while following company cash handling and loss prevention procedures.
- Educated customers on products and services while identifying opportunities to recommend additional merchandise.
- Maintained organized merchandise displays and inventory accuracy.
- Delivered exceptional customer service in a fast-paced retail environment.
Sales Associate
Nike Clearance Store
Pasadena, TX
05.2023 - 08.2023
- Processed high-volume customer transactions while maintaining accuracy and professionalism.
- Handled cash, credit card, and electronic payment transactions according to company procedures.
- Assisted customers by identifying products that best met their needs while creating a positive shopping experience.
- Maintained merchandising standards and supported inventory management.
- Collaborated with team members to meet operational and customer service goals.
Receptionist
Rc Transcription
Channelview, TX
02.2022 - 08.2022
- Managed front desk operations while maintaining confidential client information and records.
- Answered multi-line phone systems, scheduled appointments, and greeted clients professionally.
- Performed high-volume data entry while ensuring accuracy and attention to detail.
- Organized, scanned, and maintained electronic and physical documentation.
- Supported office operations by completing administrative tasks efficiently and accurately.
Education
Masters in Interdiscipinlinary Studies - Public Management And Leadership
University of Central Florida
Orlando, FL12-2026
Bachelor of Science - Agricultural Leadership And Development
Texas A&M University
College Station, TX12-2025
Minor Degree - Sports Management
Texas A&M University
College Station, TX12-2025
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- Data Entry
- CRM Software
- Office Administration
- Electronic Records Management
- Cash Handling Systems
- Point-of-Sale (POS) Systems
- Document Management
- Customer service
- Relationship building
- Account management
- Telephone and email etiquette
Accomplishments
- NCAA Division 1 Student Athlete
- Texas A&M Track & Field
- University of Central Florida Track & Field
- National Society of Leadership and Success
- SEC Academic Honor Roll (2024)
Timeline
Apartment Leasing Consultant
Northpoint Crossing
07.2025 - 12.2025
Sales Associate
Dick Sporting Goods
05.2024 - 08.2024
Sales Associate
Nike Clearance Store
05.2023 - 08.2023
Receptionist
Rc Transcription
02.2022 - 08.2022
Masters in Interdiscipinlinary Studies - Public Management And Leadership
University of Central Florida
Bachelor of Science - Agricultural Leadership And Development
Texas A&M University
Minor Degree - Sports Management
Texas A&M University