Myshell Martin
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Apartment Leasing Consultant
Bridge Investment Group
03.2022 - 09.2024
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
Call Center Representative
Primerica- Temp Position
02.2024 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Educated customers about billing, payment processing, and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Guest Service Representative
Rick Hendrick Chrysler Dodge Jeep Ram
08.2020 - 12.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Ensured seamless and organized front area
- Skillfully prepared and distributed Morning, afternoon, and closing reports.
- Proficiently managed loaner agreements and gas card reports.
- Welcomed customers with prompt and friendly service upon entry into the building
- Managed approximately 50 incoming calls, emails, and faxes daily from customers.
Warehouse Associate
Progressive Lighting Inc.
01.2018 - 06.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting and stocking merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Consistently lifted materials weighing as much as 60 pounds.
Education
High School Diploma -
Georgia Gwinnett College
Lawrenceville, GA06.2026
Skills
Goal-Oriented
Teamwork orientation
Property Management
Fair Housing Laws
Microsoft PowerPoint, Excel, and Word
Yardi Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
Primerica- Temp Position
02.2024 - 06.2024
Apartment Leasing Consultant
Bridge Investment Group
03.2022 - 09.2024
Guest Service Representative
Rick Hendrick Chrysler Dodge Jeep Ram
08.2020 - 12.2023
Warehouse Associate
Progressive Lighting Inc.
01.2018 - 06.2020
High School Diploma -
Georgia Gwinnett College
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