Jade Lang
St. Petersburg
Summary
Dynamic professional with extensive experience at Pinellas County Housing Authority, excelling in tenant issue resolution and property management. Proven ability to enhance operational efficiency and streamline rent collection processes. Strong communicator adept at fostering positive relationships and ensuring compliance with safety regulations. Committed to delivering exceptional service and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Pinellas County Housing Authority
10.2020 - Current
- Coordinated tenant communications and resolved inquiries efficiently.
- Streamlined property management processes to enhance operational efficiency.
- Assisted in budgeting and financial reporting for property expenditures.
- Conducted regular inspections to ensure compliance with safety regulations.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Showed apartments to potential tenants and answered questions regarding community.
- Followed up on delinquent tenants and coordinated collection procedures.
Front Office Receptionist
Pinellas County Housing Authority
05.2019 - Current
- Greeted visitors and managed front desk operations to enhance client experience.
- Organized and maintained office supplies, optimizing inventory management processes.
- Coordinated appointments and meetings, improving scheduling efficiency for staff and clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
Accounts Receivable Team Lead
PODS Enterprises
04.2017 - 05.2019
- Collaborated with team members to improve customer satisfaction ratings through targeted initiatives.
- Trained new staff on company policies and customer service best practices.
- Managed escalated customer complaints, ensuring timely resolutions and maintaining positive relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Accounts Receivable Clerk
PODS Enterprises
03.2016 - 04.2017
- Processed and reconciled customer invoices to ensure timely payments.
- Monitored aging accounts to identify collection issues and escalate as needed.
- Maintained accurate records in accounting software for efficient tracking.
- Collaborated with sales and customer service teams to resolve billing discrepancies.
Customer Service Representative
FIS Global
09.2014 - 03.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Boca Ciega High School
Gulfport, FLSkills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Tenant issue resolution
- Leasing and sales
- Property management
- Rent collection
- Policy enforcement
- Eviction coordination
Timeline
Assistant Property Manager
Pinellas County Housing Authority
10.2020 - Current
Front Office Receptionist
Pinellas County Housing Authority
05.2019 - Current
Accounts Receivable Team Lead
PODS Enterprises
04.2017 - 05.2019
Accounts Receivable Clerk
PODS Enterprises
03.2016 - 04.2017
Customer Service Representative
FIS Global
09.2014 - 03.2016
High School Diploma -
Boca Ciega High School
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