Jade Langley
Austin,TX
Summary
I'm an enthusiastic and focused individual who will bring passion and a winning attitude to any business or corporation. I'm a dynamic professional skilled in a variety of departments, including Customer Relations and Management with a strong ability to foster relationships, boost team morale, and drive customer satisfaction.
Overview
9
9
years of professional experience
Work History
General Manager
Fitness Connection
Allen, TX
11.2024 - 05.2025
- Oversaw daily operations of a 10,000+ sq. ft. fitness facility, ensuring smooth execution of front desk, sales, personal training, and maintenance functions
- Directed all club operations including staffing, scheduling, maintenance, and inventory management to ensure optimal daily performance and member satisfaction
- Recruited, trained, and managed a team including front desk associates, trainers and sales department
- Resolved all member complaints and escalated issues with professionalism and attentiveness
- Led weekly staff development meetings to reinforce sales protocol, member engagement strategies, and service excellence
- Coordinated cross-functional team communication to improve issue resolution times and ensure facility-wide alignment on operational goals
Executive Assistant
Joe East Enterprises
Carrollton, TX
03.2024 - 09.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team
- Maintained confidential records and files related to executive operations
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow
- Assisted in organizing conferences, seminars and other events as directed by the executives
- Oversaw inventory control processes ensuring availability of supplies at all times
- Created and maintained up-to-date records related to customer accounts or financial transactions
- Made travel arrangements to provide executives seamless and travel policy-approved business trips
Customer Relations Manager
Poolie
Austin
05.2022 - 02.2024
- Manages VA Team, SOPS, and drives improvements to keep business on track
- Updates and maintains SOPs for our team on the customer relations side of the business
- Ensures quality in all customer communication, takes ownership to flag, identify, and drive process of SOP changes, and establishes strong relationships with clients
- Developed and implemented customer relations policies and procedures
- Monitored customer service standards to ensure high levels of customer satisfaction
- Maintained comprehensive records of customer interactions and transactions
- Analyzed data from CRM systems to identify trends in customer service needs
- Developed strategies for improving the overall quality of the customer experience
Recruiting Coordinator (Contractor)
Google
Austin, TX
04.2020 - 04.2022
- Coordinated interviews with hiring managers and prospective employees
- Maintained accurate records of all recruitment activities in applicant tracking system
- Responded promptly to inquiries from candidates regarding status of their applications or other questions they had about the company
- Provided administrative support during the recruitment process including scheduling interviews, preparing offer letters, conducting background checks
- Managed communication between internal teams and departments related to recruitment activities
- Monitored applicant flow through ATS reporting tools and provided recommendations for improving efficiency
- Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs
Recruiting Coordinator (Contractor)
Apple
Austin
02.2019 - 04.2020
- Supported the recruitment team in scheduling interviews, coordinating candidate travel arrangements, and ensuring a seamless interview experience
- Maintained rapport with candidates and created a candidate tracking system to streamline the recruitment process
- Sourced and screened qualified candidates for open positions
- Provided guidance to hiring managers throughout the interview process
- Analyzed recruitment data to identify trends in hiring practices and suggest improvements where needed
- Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs
Business Manager
Bec's Blessing
Giddings, TX
07.2016 - 01.2019
- Developed and implemented policies and procedures to improve operational efficiency
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects
- Assessed employee performance evaluations and recommended changes or improvements as needed
- Provided feedback to improve strategies, programs and initiatives
- Communicated client priorities, delivering presence and business objectives
- Created comprehensive onboarding processes and activities to acclimate new hires
Education
Mass Communication - Electronic Media
Texas State University
San Marcos, TX01.2017
Mass Communication - Electronic Media
Austin Community College
Austin, TX12.2015
Radio Broadcasting -
American Broadcasting School
Arlington, TX12.2012
Skills
- Customer Relations
- Project Management
- Calendar Management
- Social Media Marketing
- Business Administration
- Event Planning
- Recruitment
- ATS/CRM
- Team Leadership
- Onboarding
- Operational Management
- Staff Training
Timeline
General Manager
Fitness Connection
11.2024 - 05.2025
Executive Assistant
Joe East Enterprises
03.2024 - 09.2024
Customer Relations Manager
Poolie
05.2022 - 02.2024
Recruiting Coordinator (Contractor)
Google
04.2020 - 04.2022
Recruiting Coordinator (Contractor)
Apple
02.2019 - 04.2020
Business Manager
Bec's Blessing
07.2016 - 01.2019
Mass Communication - Electronic Media
Texas State University
Mass Communication - Electronic Media
Austin Community College
Radio Broadcasting -
American Broadcasting School