Jade Lara
Fort Worth,TX
Summary
Dynamic sales and customer service expert with a proven track record of building strong client relationships and driving revenue growth. Skilled in de-escalating challenging situations while maintaining a positive customer experience, ensuring satisfaction and loyalty. Adept at identifying customer needs and delivering tailored solutions that exceed expectations. Committed to fostering a collaborative team environment that enhances overall performance and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Junior Sales Associate
Endurance Warranty LLC
05.2023 - Current
- Manage 200–400 inbound and outbound calls daily.
- Verify vehicle information and qualify prospects.
- Provide exceptional customer service, ensuring high retention and satisfaction levels.
- Remote
Sales Associate
Hawk Nissan of St. Charles
Saint Charles, IL
11.2022 - 05.2023
- Assisted customers throughout the vehicle purchase process, ensuring a smooth and professional experience.
- Maintained detailed knowledge of vehicle features and financing options.
- Built strong client relationships through follow-ups and personalized service.
Internet Sales Manager
McGrath Acura of Libertyville
Libertyville, IL
04.2018 - 11.2022
- Led a team of BDC representatives, hiring and training new staff while driving performance through coaching and goal setting.
- Increased dealership appointments by 15% year-over-year by refining scripts and customer engagement strategies.
- Negotiated lease and purchase terms, enhancing customer trust and closing rates.
Customer Service Manager
Walmart
Carpentersville, IL
08.2017 - 04.2018
- Handled escalated customer complaints and resolved issues to maintain satisfaction.
- Managed cashier schedules and ensured smooth store operations.
- Supervised register activity including openings, closings, and overrides.
Education
High School Diploma -
Kaneland Senior High School
Maple Park, IL01.2015
Skills
- Sales Skills: Cold Calling, Negotiation, Inside Sales, Customer Experience Management
- Technology: CRM Software, Microsoft Excel, Google Docs, Data Entry
- Leadership: Team Management, Goal Setting, Mentoring, Customer Experience
Certification
Driver's License
Timeline
Junior Sales Associate
Endurance Warranty LLC
05.2023 - Current
Sales Associate
Hawk Nissan of St. Charles
11.2022 - 05.2023
Internet Sales Manager
McGrath Acura of Libertyville
04.2018 - 11.2022
Customer Service Manager
Walmart
08.2017 - 04.2018
High School Diploma -
Kaneland Senior High School