Jade Levy
Amazon
Memphis,TN
7
years of professional experience
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Skilled in managing inventory, providing excellent customer service, and maintaining clean and safe workspace.
Work History
Warehouse Associate
2 Years 10 Months- Collaborated with team members to streamline order picking processes, improving overall efficiency.
- Conducted regular safety inspections to maintain compliance with workplace safety regulations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
Contact Representative
1 Year 8 Months- Provided accurate information to taxpayers regarding tax inquiries and compliance requirements.
- Managed case files using IRS systems to track and document taxpayer interactions efficiently.
- Educated taxpayers on available resources, ensuring understanding of their rights and responsibilities.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
Customer Service Representative
6 Months- Assisted customers by providing support through live chat and email, addressing inquiries promptly.
- Managed escalated calls with professionalism by attentively understanding customer needs before suggesting solutions.
- Utilized various computer systems and applications to efficiently locate necessary information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
3 Years 3 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Organized and stocked shelves to ensure optimal product availability and visual appeal.
Education
Diploma - Cosmetology
High School Diploma
Skills
Account Management
Customer Relations
Computer Proficiency
Administrative Support
Clerical Support
Warehouse operations
Order Fulfillment
Conflict Resolution
Timeline
Contact Representative
Internal Revenue Service, IRS
01.2024 - 09.2025Read More
Warehouse Associate
Amazon
10.2023 - CurrentRead More
Customer Service Representative
Alorica, Memphis, TN
04.2023 - 10.2023Read More
Customer Service Associate
JCPenney
01.2020 - 04.2023Read More
Ridgeway High School
High School Diploma
Read More
Gould's Academy
Diploma from Cosmetology
Read More