Jade Little
Houston,TX
Summary
An experienced customer service representative, currently job seeking for growth opportunities.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
The Christian Care Ministry
03.2022 - 02.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Checked employees' benefits enrollment for accuracy and inputted all data.
Retention Specialist
DIRECTV
03.2019 - 02.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Built constructive customer relationships to improve loyalty and recommendations.
- Assisted product development to build exciting customer offerings, increasing repeat business.
Account Manager
MediSouth
06.2017 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Customer Service Representative
Alorica-Dominion Energy Ohio
01.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
No Degree - Mass Communications
Lamar University
Beaumont, TXHigh School Diploma -
Dulles High School
Sugar Land, TX06.2014
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
Timeline
Benefits Specialist
The Christian Care Ministry
03.2022 - 02.2024
Retention Specialist
DIRECTV
03.2019 - 02.2022
Account Manager
MediSouth
06.2017 - 01.2019
Customer Service Representative
Alorica-Dominion Energy Ohio
01.2015 - 05.2017
No Degree - Mass Communications
Lamar University
High School Diploma -
Dulles High School