Jessica Jones
Troy,AL
Summary
Experienced in human resources with a track record of success in employee recruitment, training, and payroll management. Able to foster positive relationships with both employees and management, creating a harmonious work environment. Strong organizational skills dedicated to ensuring compliance with all relevant laws and regulations.
Overview
21
21
years of professional experience
Work History
Benefits Specialist
Wayne Sanderson Farms
09.2023 - Current
- Manage employee FMLA, disability and personal leave tasks per company policies and federal, state and local legal requirements; enter leave and return to work dates in appropriate system in a timely manner and follow up on inconsistencies or missing documentation and communicate to appropriate personnel
- Act as point of contact for employees, corporate benefits and plant leaders; respond to benefit questions concerning employee leaves, 401(k), or other employee welfare programs and assist employees with claim resolution, electronic processes and comprehension of benefit plan design when needed
- Update, research and resolve enrollment, marital status and dependent verification discrepancies in Workday to ensure vendors and payroll receive accurate eligibility, enrollment, and deduction information; partner with Corporate Benefits when unable to resolve benefits related issues
- Partner with Safety/ EHS on Workers Compensation claims, ensuring data is entered correctly and needed documentation is collected and readily available
- Act as a liaison between carrier and employee as needed to facilitate exchange of information, documentation collection and submission, etc
- Facilitate leave approval, benefit enrollment, and dependent verification process
- Partner with Corporate Benefits on all open enrollment events, new or revised programs, special events, etc.; act as lead in coordinating meetings and follow-up to ensure employees are informed about changes to all benefit plans
- Actively participate in educating and notifying employees on benefit plans and enrollment opportunities
- Partner with HR team on all employee engagement projects
- Identify and communicate opportunities for process improvement to streamline processes and improve efficiency
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Human Resources Generalist
Golden Boy Foods
01.2016 - 09.2023
- Managed the recruiting process (i.e., Scheduling and conducting interviews, scheduling and conducting job offer, conduction background checks, create new hire packets, I-9's .)
- Conduct New Hire Orientation
- Ensured compliance with HR policies by reviewing documents for accuracy and proper signatures, assist with auditing processes, trained managers on all HR processes and procedures
- Tracked, communicated, and followed up on all training requirements to include, training checklist, on-boarding checklist, area orientation checklist, etc
- Coordinated all employee relations events (i.e., Company picnic, cookouts, perfect attendance dinner, milestone awards, birthdays)
- Managed and investigated all employee hotline calls/complaints
- Created and update job descriptions as needed
- Investigate and managed employee disciplinary action, including termination
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Human Resource Clerk
Walmart DC 7019
01.2004 - 01.2016
- Provided new hires with overview of benefits and assisting them with the enrollment process
- Manage employee FMLA, Disability and personal leave tasks per Company policies and Federal, State and local legal requirements; enter leave and return to work dates in appropriate system in a timely manner and follow up on inconsistencies or missing documentation and communicate to appropriate personnel
- Managed all workers comps claims
- Tracked, communicated, and followed up on all training requirements to include, training checklists, on-boarding checklists, area orientation checklist, etc
- Provided customer service to associates and management through assistance with ETA, Time clocks, Launch pad, Job transfer, etc
- Communicated with associates, DC, and retail stores Management via email, verbally and in presentation settings, i.e., on-boarding
- Assisted with on-boarding /training new associates
- Advised associates and mangers regarding policies and HR procedures and benefits (i.e., benefits, hiring procedures, training)
- Act as point of contact for employees, corporate benefits and plant leaders; respond to benefit questions concerning employee leaves, 401(k), or other employee welfare programs and assist employees with claim resolution, electronic processes and comprehension of benefit plan design when needed
- Ensured compliance with HR policies by reviewing documents for accuracy and proper signatures, assist with auditing processes, trained managers on several HR processes and procedures
- Assisted managers with special projects
- (i.e., AG program, annual enrollment process, AOS process.)
- Troubleshooted and advises other managers and clerks with problems within GRS/LHRS
- Managed the hourly recruiting process
- (i.e., Scheduling interviews, conduct job offer, process background checks, crate new hire packets
- Assisted the GMA with her daily task
- (i.e., making travel arrangement, counting money, and writing checks.)
Education
High school -
GOSHEN HIGH SCHOOL
01.2001
Skills
- New employee enrollment
- Verbal and written communication
- FMLA comprehension
- Leave management
- Open enrollment
- Teamwork
- Reliability
- Active listening
- Employee relations
- Benefits administration
- Employee onboarding
- HRIS systems
Timeline
Benefits Specialist
Wayne Sanderson Farms
09.2023 - Current
Human Resources Generalist
Golden Boy Foods
01.2016 - 09.2023
Human Resource Clerk
Walmart DC 7019
01.2004 - 01.2016
High school -
GOSHEN HIGH SCHOOL
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