Jade Maltos
Fort Worth,TX
Summary
Results-focused proactive person dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Hooters
06.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Postal Service Clerk
USPS
03.2024 - 09.2024
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
Merchandise Associate
Homegoods Stores
08.2021 - 06.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated signage and price tags to reflect current sales.
- Conferred with store managers to obtain information about customer needs and preferences..
Hostess
Hibachi Grill
05.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
Diploma - Dance
Crossroads High School
Burleson, TX05.2022
Skills
Merchandise Arrangements
- Cash Register Operations
- Sales and Marketing Support
- Theme and Color Selection
- Adaptability and Flexibility
- Constructive Feedback
- Team Goals
- Customer Buying Habits
- Active Learning
- Needs Assessment
- Social Perceptiveness
- Verbal and Written Communication
- Credit and Debt Card Processing
- Issue Resolution
Timeline
Postal Service Clerk
USPS
03.2024 - 09.2024
Wait Staff Member
Hooters
06.2023 - Current
Merchandise Associate
Homegoods Stores
08.2021 - 06.2023
Hostess
Hibachi Grill
05.2021 - 08.2021
Diploma - Dance
Crossroads High School
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