Jade Martinez
Summary
To obtain a position with a company where I will utilize my skills, educational experience, and ability to provide excellent service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Executive Communication Specialist
Rocket Connections
Detroit, MI
11.2021 - Current
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Meeting personal and team goals.
- Outbound calls roughly 1000 a day.
- Following a script which allows to educate clients on why we are reaching out.
Henry Ford Optimeyes
- Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records
- Answering questions over the phone and using outlook for emails
- Communicates with all departments to coordinate services
- Understanding products and services that are available to customers to create value to exceed customer expectations
- Able to use Web Denis, Medicare/Medicaid certified to speak with agents.
- Identified issues, analyzed information and provided solutions to problems
Account Representative
Harris & Harris
- My main task is to address the account holders concerns
- Follow up with clients on their established payment plans in addition to assisting customers with funding agencies
- Microsoft word, SAP computer skills
- Scheduling appointments for reconnection's and orders for the home; Gas and Electric
- Using compassion, empathy and respect.
Starfish Family Services
- As a classroom aide in following classroom routine
- Assist in the center needs as requested of site leaders
- Helps students and parents communicate with teachers in Spanish
- Ensure the safety of children while indoors or outdoors (playground)
- Provide support to children with activities at individual development support.
Education
Some College (No Degree) -
Central Michigan University
Mount Pleasant, MIDiploma -
Western International High School
Detroit, MI2016
Skills
- Adaptable: Multi-tasker: Determine
- People skills Reliable
- Microsoft Office
- Updating Customer Accounts
- Analytical and Critical Thinking
- Persuasive Negotiations
- Sales Expertise
Certification
Certified Nurse Assistant
Languages
Spanish
Limited Working
Timeline
Executive Communication Specialist
Rocket Connections
11.2021 - Current
Henry Ford Optimeyes
Account Representative
Harris & Harris
Starfish Family Services
Some College (No Degree) -
Central Michigan University
Diploma -
Western International High School