Jade Ochoa
Houston
Summary
Results-driven leader in hospitality and administration with a track record of managing high-performing teams. Expertise in streamlining operations to enhance efficiency and service quality. Proven ability to deliver exceptional customer experiences in corporate and entertainment environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pappas Restaurants Inc.
Humble
08.2025 - Current
- Supervised daily restaurant operations and ensured compliance with health regulations.
- Conducted regular staff meetings to communicate updates and improve morale.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Office Administrative Assistant
Pappas Restaurants Inc.
Houston
01.2023 - 07.2025
- Managed daily administrative tasks to support restaurant operations.
- Processed incoming invoices for payment in a timely manner.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Set up new hire paperwork according to company standards.
- Managed food cost data entry and reporting, ensuring timely and accurate percentage reports to assist managers in controlling operating expenses.
Ride Operator
Walt Disney World Parks and Resorts
Lake Buena Vista
01.2024 - 05.2024
- Operated rides, ensuring guest safety and compliance with operational guidelines.
- Monitored ride performance, reporting issues to maintenance teams promptly.
- Responded to guest inquiries, enhancing their overall park experience actively.
- Collaborated with team members to ensure smooth operation of all attractions.
Education
Accounting
University of Houston
Houston, TX05-2027
High School Diploma -
Atascocita Highschool
Humble, TX05-2022
Skills
- Customer service
- Payroll administration
- Team leadership
- Adaptable
- Team collaboration
- Problem resolution
- Data entry
- Microsoft Excel
Languages
Spanish
Professional
Certification
Disney Intership & Programs
References
References available upon request.
Timeline
Restaurant Manager
Pappas Restaurants Inc.
08.2025 - Current
Ride Operator
Walt Disney World Parks and Resorts
01.2024 - 05.2024
Office Administrative Assistant
Pappas Restaurants Inc.
01.2023 - 07.2025
Accounting
University of Houston
High School Diploma -
Atascocita Highschool