Jade Ojeda
Commerce City,CO
Summary
Driven professional with expertise in customer service and computer skills, honed at the YMCA of Denver and Adams County Elections Office. Excelled in enhancing guest satisfaction and voter experience, demonstrating exceptional problem-solving abilities and efficient time management. Achieved significant improvements in customer retention and electoral process integrity, showcasing a blend of interpersonal and technical competencies. Friendly and prompt representative with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
YMCA Front Desk Representative
YMCA Denver
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by engaging in pleasant conversations while managing check-in process.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being.
Elections Front Line Call Center
Adams County Elections Office
10.2023 - 11.2023
- Handled high volume calls professionally and efficiently while resolving complex issues and ensuring voters satisfaction at all times.
- Provided personalized assistance to voters.
VSPC Election Worker
Adams County Elections Office
10.2022 - 11.2022
- Verified voter identification documents, maintaining integrity within the electoral process.
- Contributed to fair election outcomes by adhering strictly to established guidelines and protocols.
- Safeguarded sensitive voter information, maintaining confidentiality throughout the election process.
- Resolved voter inquiries while providing accurate information on voting procedures and eligibility requirements.
- Enhanced voter experience by efficiently managing registration processes and providing clear instructions.
- Assisted voters with disabilities, ensuring equal access to the voting process for all individuals.
Education
High School Diploma -
Riverdale Ridge High School
Thornton, CO05.2023
Skills
- Welcoming guests
- Registration
- Time Management
- Computer Skills
- Active Listening
- Problem-solving skills
- Customer Service
- Effective Planning
- Credit and cash payments
- POS Systems
- Supply Stocking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Elections Front Line Call Center
Adams County Elections Office
10.2023 - 11.2023
YMCA Front Desk Representative
YMCA Denver
05.2023 - Current
VSPC Election Worker
Adams County Elections Office
10.2022 - 11.2022
High School Diploma -
Riverdale Ridge High School