Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Server

Jade Olivere

Elverson,PA

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Server

P.J. Welihan's Restaurant
09.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Cultivated warm relationships with regular customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Event Coordinator

Uncle John's Barbeque
03.2021 - 08.2022
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.

Front of House Team Leader

Uncle John's Barbeque
03.2021 - 08.2022
  • Streamlined front of house operations for improved efficiency and productivity.
  • Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Contributed to menu development by offering suggestions based on guest feedback and industry trends.
  • Ensured compliance with local health codes and safety regulations in all front of house areas.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Social Media Coordinator

Uncle John's Barbeque
03.2021 - 08.2022
  • Improved customer satisfaction by promptly addressing inquiries and concerns via social media channels.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Designed and implemented social media strategies to align with business goals.

Assistant to the Owner

Salon Pasca
09.2018 - 03.2021
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Maintained regular client list and successfully handled walk-in customers.
  • Assisted hair stylists with colorwork by applying base colors and toners.

Front Desk Receptionist

Salon Pasca
09.2018 - 03.2021
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Sales Associate

Madda Fella
07.2016 - 08.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Key Holder

Flip Flop Shops
09.2017 - 07.2018
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Education

Degree of Study- - Hospitality Administration And Management

Delaware Technical And Community College - Owens
Georgetown, DE

Cosmetology

Schilling-Douglas School of Hair Design
Newark, DE

Skills

  • Guest Engagement
  • Order Accuracy
  • Sales Techniques
  • Item promotion
  • Exceptional customer service

Accomplishments

From 2007-2017 as a competitive All Star Cheerleader, traveling up and down the East Coast my team and I have won numerous State Competitions and National Awards, as well as placing third in the country showcasing our hard work, dedication and teamwork.


While working for Salon Pasca, I won a competition against co-workers bringing in the highest amount of new clients to salon providing new services.


During my time at P.J Whelihan's I have won two separate competitions bringing in the highest amount of reviews regarding my customer service as well as being showcased on multiple advertisement photoshoots throughout all locations of the company.

Affiliations

  • Sheppards Office of Georgetown, Delaware a Nonprofitable Organization to feed the hungry. I help pick vegetables at my family farm to donate.
  • KX Athletics, helping coach younger upcoming cheerleaders.

Timeline

Server

P.J. Welihan's Restaurant
09.2022 - Current

Event Coordinator

Uncle John's Barbeque
03.2021 - 08.2022

Front of House Team Leader

Uncle John's Barbeque
03.2021 - 08.2022

Social Media Coordinator

Uncle John's Barbeque
03.2021 - 08.2022

Assistant to the Owner

Salon Pasca
09.2018 - 03.2021

Front Desk Receptionist

Salon Pasca
09.2018 - 03.2021

Key Holder

Flip Flop Shops
09.2017 - 07.2018

Sales Associate

Madda Fella
07.2016 - 08.2019

Degree of Study- - Hospitality Administration And Management

Delaware Technical And Community College - Owens

Cosmetology

Schilling-Douglas School of Hair Design

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Jade Olivere