Results-driven Human Resources Professional with 6 years of experience in diverse HR roles. Proficient in all aspects of HR management, including recruitment, employee relations, performance management, training and development, and HR compliance. Adept at fostering a positive work environment and promoting employee engagement. Strong communicator with a track record of building effective relationships across all levels of the organization. Committed to driving HR initiatives that support organizational objectives and contribute to overall success.
Hi, I’m
Jade Peterson
Philadelphia,PA
Summary
Overview
9
years of professional experience
Work History
Kelly Services
Integrated Operations Lead
10.2023 - Current
Job overview
- Maintain regular contact with clients/employees to ensure satisfaction surrounding existing program performance and workforce output
- Collect and disseminate client feedback through appropriate Kelly FSP leadership channels to service client needs
- Provide customer consultation and problem-solving recommendations with focus on innovation and continuous improvement
- Collaborate with all Kelly FSP stakeholders to deliver scalable, efficient, and sustainable service delivery operations platform for this large client
- Work closely with recruiting team to ensure expectations for service delivery, compliance, continuous improvement, and quality standards required are met.
- Maintain regular contact with employees to ensure client and candidate satisfaction, program processes are understood, training needs are recognized and addressed, and professional development plans/opportunities are defined and guided
- Conduct formalized semi-annual and annual performance evaluations
- Confer with appropriate Program Managers/Director of Operations to coordinate raises and bonuses.
Kelly Services
Operations Supervisor
04.2022 - 10.2023
Job overview
- Oversee HR needs for over 100 contractors on-site at 2 locations
- Evaluate strengths and weaknesses of candidates through effective screening processes
- Send qualified candidates to hiring managers for consideration
- Coordinate schedules to arrange management interviews with applicants
- Prepare offer letters, new hire letters, employee contracts and corporate policies
- Update HR database with new employee information, changes in benefits and other details
- Encourage and promote ideas aligned to business needs and benefits
- Manage conflict resolutions by facilitating communication and collaboration with employees and management encourage teamwork and rapport
- Collaborate with HR team to establish useful implementation of employee relations programs and initiatives
- Collaborate with all Kelly FSP stakeholders to deliver scalable, efficient, and sustainable service delivery operations platform for this large client
- Maintain regular contact with clients/employees to ensure satisfaction surrounding existing program performance and workforce output.
Primark US Corp
People & Culture Assistant
11.2021 - 04.2022
Job overview
- Conducted confidential investigations of discrimination, harassment and workplace violence
- Prepared weekly termination lists to be added to permanent records
- Helped employees register for benefits programs using online portals
- Processed employee I-9 forms and managed benefits and leave time
- Verified timekeeping records and handled any discrepancies with employees
- Recruited, interviewed, and selected applicants to fill vacant positions utilizing applicant tracking system
- Maintained coworkers' records in accordance with Company and government guidelines for reporting purposes
- Onboarded new hires by completing all necessary paperwork and processes utilizing HRIS system
- Planned and conducted new coworker orientation, POS register training and other types of training classes to foster positive attitudes and improve associate retention.
Shake Shack
Hiring and Team Development Manager
06.2018 - 07.2021
Job overview
- Assisted in development of recruitment strategies utilizing job boards and job fairs to attract prospective employees
- Managed full life cycle recruiting process including initial contact, pre-screening, interview scheduling, and contingent offer
- Maximized performance by monitoring daily activities and mentoring team members
- Approved regular payroll submissions for employees
- Onboarded new employees, facilitating orientation leadership, including training, mentoring and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Established and updated work schedules to account for changing staff levels and expected workloads
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Correctly calculated inventory and ordered appropriate supplies
- Managed staff schedules and maintained adequate coverage for all shifts
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Oversaw food preparation and monitored safety protocols.
Shake Shack
Cross Trainer
04.2015 - 06.2018
Job overview
- Operated different stations with urgency to provide optimal coverage and meet production goals
- Resolved challenging customer complaints to full satisfaction
- Managed opening and closing shift kitchen tasks
- Trained new staff in proper food preparation, storage, use of kitchen equipment, and sanitation
- Evaluated success of training programs and recommended improvements
- Greeted customers promptly and politely
- Practiced proper safety and sanitation standards
- Operated POS system
- Cooked menu items according to specified instructions
- Promoted twice; started as team member.
Education
West Chester University of PennsylvaniaWest Chester, PA
Master of Science - Human Resource Management
05.2025
University Overview
Relevant Coursework: Effective Leadership, Employment & Labor Law, Strategic Talent Managment, Compensation Analysis
West Chester University of PennsylvaniaWest Chester, PA
Bachelor of Science - Business Management
05.2021
University Overview
- Relevant Coursework: Employment Law, Staffing & Development, Human Resources Management
- Minor: Human Resource Management
- Newcombe Scholarship for Mature Women Recipient
- Sigma Iota Epsilon Management Honor Society Member
Community College of PhiladelphiaPhiladelphia, PA
Associate of Applied Science - Culinary Arts
05.2015
University Overview
- Dean's List
- Graduated with Honors
- ServSafe Certified
- Alpha Beta Gamma Honor Society Member
- Phi Theta Kappa Honor Society Member
Community College of PhiladelphiaPhiladelphia, PA
Associate of Applied Science - Hospitality Administration And Management
12.2014
University Overview
- Dean's List
- Graduated with Honors
- Alpha Beta Gamma Honor Society Member
- Phi Theta Kappa Honor Society Member
- American Food & Vending Scholarship Recipient
Skills
- Recruitment & Retention
- Training & Development
- Employment Law
- Dispute & Conflict Resolution
- Microsoft Office Proficiency
- Employee Onboarding
- Harassment Investigation
- Explanation of Benefits
- Employee Data Record Keeping
- Kronos and Workday Software Proficiency
- Employee Relations
- Cross-Functional Collaboration
Additional Information - Linkedin
Additional Information - Linkedin
www.linkedin.com/in/jade-petersonAvailability
See my work availability
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Timeline
Integrated Operations Lead
Kelly Services
10.2023 - Current
Operations Supervisor
Kelly Services
04.2022 - 10.2023
People & Culture Assistant
Primark US Corp
11.2021 - 04.2022
Hiring and Team Development Manager
Shake Shack
06.2018 - 07.2021
Cross Trainer
Shake Shack
04.2015 - 06.2018
West Chester University of Pennsylvania
Master of Science - Human Resource Management
West Chester University of Pennsylvania
Bachelor of Science - Business Management
Community College of Philadelphia
Associate of Applied Science - Culinary Arts
Community College of Philadelphia
Associate of Applied Science - Hospitality Administration And Management