Jade Phillips
Alpharetta,GA
Summary
Driven and meticulous professional with a proven track record in customer service and administrative roles, notably at Concentrix. Excelled in payment processing and organizational skills, enhancing operational efficiency by over 30%. Demonstrates exceptional communication abilities and a commitment to delivering high-quality service, underpinned by expertise in Microsoft Office and a positive, professional demeanor.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cady Studios
Alpharetta, GA
10.2023 - 12.2024
- Answers and responds to all calls in a professional manner
- Takes accurate messages, ensures that messages are delivered to appropriate person
- Verify eligibility and checks in patients and collects co-pays/deductibles
- Schedules and confirms patient appointments
- Ensures the completeness of documents/records by providing follow up on all requests and reports not received within specified time frames
Insurance Administrator
Concentrix
Lawrenceville, US
01.2021 - 02.2023
- Promoted internally to the insurance services department working to key in customer insurance payments to our CX data system
- Filtered incoming payments from varies insurance companies matching to the correct patient account
- Verified the amount paid versus what our client billed for, and services invoiced
- Entered exceptions report for any payments not matching or unfindable in the system and returned those exceptions to the correct companies
Enrollment Specialist
Concentrix
Lawrenceville, US
01.2022 - 12.2022
- Entered member information including initial enrollment, changes, additions, and deletions on all groups
- Created accurate and timely documentation of all changes or inquiries made to a member's account information
- Requested and assigned PCP's to members who have not chosen one
- Processed provider changes as requested
- Performed eligibility verification on members
- Maintained a follow-up file where additional information has been requested by members
- Maintained membership reporting requirements on all member groups and provider groups
Mail Machine Operator (lead)
Pinnacle Data Systems
Suwanee, US
02.2020 - 11.2020
- Set up and run inserting and inkjet mail equipment
- Maintain and identify repairs of equipment
- Read postal statements and sort mail accordingly
- Troubleshooting machines
- Adjusts feed guides, gauges and rollers, using hand tools
- Install printing plates, cylinders, and rollers on machine, using hand tools and gauges
- Schedule and produce printing, folding, and inserting jobs in efficient, quality, and timely manner meeting deadlines
- Sort and route incoming mail and collecting outgoing mail, sealing, or opening envelopes by hand or using machines and weighing packaging
Team Member
Chick Fill A
Alpharetta, GA
05.2019 - 01.2020
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Maintained positive working relationship with fellow staff and management.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Education
High School Diploma -
Alpharetta High School
Atlanta, GA05-2022
Skills
- Organizational Skills
- Scheduling
- Refunds processing
- Customer service
- Payment processing
- Microsoft PowerPoint
- Positive and professional
- Training
- Microsoft Office
- Microsoft Word
- Picker Packer
- Product sales
Timeline
Customer Service Representative
Cady Studios
10.2023 - 12.2024
Enrollment Specialist
Concentrix
01.2022 - 12.2022
Insurance Administrator
Concentrix
01.2021 - 02.2023
Mail Machine Operator (lead)
Pinnacle Data Systems
02.2020 - 11.2020
Team Member
Chick Fill A
05.2019 - 01.2020
High School Diploma -
Alpharetta High School
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