JADE REESE
Pittsburgh,PA
Summary
Experienced community support professional with a proven track record of creating and maintaining supportive living environments. Strong emphasis on collaboration and achieving results, coupled with adaptability to changing needs, consistently yielding successful outcomes. Proficient in conflict resolution, individualized support planning, and fostering community connections. Recognized for reliability and dependability, demonstrating excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Community Living Specialist
Achieva
09.2022 - Current
- Ensures compliance of the department and state’s policies and procedures relative to Community Homes.
- Ensures a safe and supportive environment by consistently adhering to health and safety guidelines, reporting and filing incidents promptly through EIM, and updating individual care plans as needed.
- Increased resident satisfaction by effectively addressing individual concerns and promoting open communication among supervisors, staff, residents, and families.
- Contributes to program development initiatives aimed at enhancing overall quality of services provided to residents with disabilities.
- Provide on-call support to all community homes in Allegheny County.
Claims Administrative Support Specialist
Progressive Insurance Company
11.2021 - 09.2022
- Perform administrative duties to assist with automotive claims process from first notice of loss to closing a claim
- Manage, review and execute tasks for over 30 different auto claims daily
- Assist with property damage, medical, collision, and bodily injury features of an auto claim
- Produce and execute power of attorneys and titles for Progressive to retain totaled vehicles
- Create and distribute medical documentation and notices for medical claims, attorneys and claimant carrier companies
- Maintain and process total loss paperwork with insureds and claimant customers
- Assisted in the onboarding process of new team members by providing training materials, coordinating schedules, and providing support during the transition period.
Legal Assistant
AGR Law P.C.
05.2017 - 11.2021
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Maintained bankruptcy court docket, the attorney’s schedule and all chapter 7, 11 and 13 case deadlines.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Implemented new productivity and organization strategies for the firm to maintain growing clientele and cases.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Executed billing tasks such as retainer agreements, invoices, payment plans, financial notices, and payment collection.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
B.A. - Telecommunications, Journalism
Youngstown State University
Youngstown, OH06-2015
Skills
- Microsoft Office Applications
- SharePoint
- My Case
- Google Workspace
- Team Management
- Interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Client needs assessments
- Maintaining client records
- Task prioritization
- Team building
- Conflict resolution
- Employee training
- Confidentiality practices
- Case file management
Timeline
Community Living Specialist
Achieva
09.2022 - Current
Claims Administrative Support Specialist
Progressive Insurance Company
11.2021 - 09.2022
Legal Assistant
AGR Law P.C.
05.2017 - 11.2021
B.A. - Telecommunications, Journalism
Youngstown State University
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