Jade Robinson
Palmer,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Marketing Coordinator
Morgan Orthodontics
06.2023 - 01.2024
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Answered general marketing department inquiries by email, phone, and mail.
Receptionist/Call Center Representative
Morgan Orthodontics
06.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Assistant Manager
Kirklands Home
05.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Guest Service Representative
Nothing Bundt Cakes
05.2019 - 05.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Associate of Science - Business
Navarro College
Corsicana, TX05.2022
High School Diploma -
Midlothian High School
Midlothian, TX05.2020
Skills
- Customer Service
- Scheduling
- Administrative Support
- Basic Accounting
- Telephone Skills
- Time Management
- High Energy and strong interpersonal skills
- Well organized and self-motivated
- Customer/Client Relations
- Microsoft Office Proficiency
Timeline
Marketing Coordinator
Morgan Orthodontics
06.2023 - 01.2024
Receptionist/Call Center Representative
Morgan Orthodontics
06.2022 - 01.2024
Assistant Manager
Kirklands Home
05.2021 - 06.2022
Guest Service Representative
Nothing Bundt Cakes
05.2019 - 05.2021
Associate of Science - Business
Navarro College
High School Diploma -
Midlothian High School