Jade Rupard
Independence ,MO
Summary
Organized and compassionate administrative professional with experience in healthcare, customer service, childcare, and retail management. Skilled in patient relations, scheduling, referrals, front office operations, conflict resolution, and providing exceptional customer service in fast-paced environments. Recognized for strong communication, attention to detail, and the ability to build positive relationships with patients, customers, and coworkers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pete and Mac’s Pet Resort
Lee's Summit, MO
04.2026 - Current
- Greet customers and managed front office operations.
- Answer multi-line phone system professionally.
- Schedule boarding, grooming, and training appointments using Infinity software.
- Maintained customer records and organized office files.
- Assist clients with questions and resolved concerns professionally.
- Processed daily mail and maintained a clean, welcoming lobby.
- Assisted with seasonal decorating and office organization.
Patient Representative
Orthopedic Health of Kansas City
Lenexa, KS
08.2024 - 06.2026
- Checked patients in and out while maintaining excellent customer service.
- Scheduled appointments and coordinated patient flow.
- Processed referrals for multiple physicians.
- Answered incoming phone calls and assisted patients with questions and scheduling.
- Maintained accurate patient information while ensuring confidentiality.
- Worked closely with providers and clinical staff to ensure efficient daily operations.
Customer Service Representative
Pete and Mac’s Pet Resort
Lee's Summit, MO
04.2023 - 08.2024
- Greeted customers and managed front office operations.
- Answered multi-line phone system professionally.
- Scheduled boarding, grooming, and training appointments using Infinity software.
- Maintained customer records and organized office files.
- Assisted clients with questions and resolved concerns professionally.
- Processed daily mail and maintained a clean, welcoming lobby.
- Assisted with seasonal decorating and office organization.
Nanny
Self-Employed
Raymore, MO
09.2022 - 04.2023
- Provided in-home childcare for a three-year-old and one-year-old.
- Planned educational activities to encourage learning and development.
- Prepared meals and maintained daily schedules.
- Ensured a safe, nurturing environment.
- Managed minor injuries and communicated with parents regarding daily activities.
Pre-K Teacher
Summit Children’s Center
01.2022 - 09.2022
- Cared for infants and preschool-aged children.
- Assisted with feeding, diapering, nap schedules, and developmental activities.
- Promoted learning through sensory play and educational lessons.
- Taught letters, numbers, colors, and early learning concepts.
- Documented incidents and followed state regulations for safety and sanitation.
Sales Manager
The Cactus Shack
Pleasant Hill, MO
08.2019 - 12.2021
- Assisted customers with purchases and product recommendations.
- Managed inventory and merchandising.
- Processed cash and credit card transactions.
- Resolved customer complaints and processed refunds/exchanges.
- Maintained a clean, organized retail environment.
Education
High School Diploma -
Park Hill High School
Kansas City, MO05.2019
Skills
- Patient Check-In & Check-Out
- Medical Office Administration
- Appointment Scheduling
- Referral Coordination
- Customer Service
- Multi-Line Phone Systems
- Electronic Medical Records (EMR)
- Microsoft Office
- Medical Terminology
- Organization & Time Management
- Conflict Resolution
- Cash Handling
- Team Collaboration
- Communication
- Problem Solving
- Inventory Management
- Positive Attitude
- Adaptability
Timeline
Customer Service Representative
Pete and Mac’s Pet Resort
04.2026 - Current
Patient Representative
Orthopedic Health of Kansas City
08.2024 - 06.2026
Customer Service Representative
Pete and Mac’s Pet Resort
04.2023 - 08.2024
Nanny
Self-Employed
09.2022 - 04.2023
Pre-K Teacher
Summit Children’s Center
01.2022 - 09.2022
Sales Manager
The Cactus Shack
08.2019 - 12.2021
High School Diploma -
Park Hill High School