Jade Sanchez
Boulder,CO
Summary
Proven leader with extensive experience in employee management and customer relations, notably at BarTaco. Excelled in inventory management and negotiation, boosting customer satisfaction significantly. Skilled in POS systems and team training, I fostered an inclusive atmosphere, driving team efficiency and sales growth.
Overview
6
6
years of professional experience
Work History
Floor Manager
BarTaco
Boulder, CO
05.2023 - 04.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 20 employees to maintain smooth-running operations of shop floor.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Banquet Captain
Hotel Boulderado
Boulder, CO
01.2020 - 03.2023
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Shift Manager
Starbucks
Longmont, CO
08.2018 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bartender
Buffalo Wild Wings
Longmont, CO
03.2019 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Skyline High School
Longmont, CO05.2018
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
- Team training and development
- Inventory Management
- Decision-Making
- Hiring and Training
- Negotiation and Conflict Resolution
Timeline
Floor Manager
BarTaco
05.2023 - 04.2024
Banquet Captain
Hotel Boulderado
01.2020 - 03.2023
Bartender
Buffalo Wild Wings
03.2019 - 08.2021
Shift Manager
Starbucks
08.2018 - 11.2022
High School Diploma -
Skyline High School