Jade Shafer
North Lewisburg,USA
Summary
Versatile and hardworking with expertise in customer relationship management, hr proficiencies, healthcare background, and time management. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resource Associate
Amazon Inc.
West Jefferson, USA
01.2024 - Current
- Provide policy and procedure guidance to employees
- Timecard corrections
- Respond to human resources-related inquiries
- Submit exact cases from investigations
- Assist Managers in delivering termination and process termination
General Manager Assistant (Seasonal)
Amazon Inc.
West Jefferson, USA
10.2023 - 12.2023
- Helped the GMA during PEAK activities
- Assisted in other admin tasks
- Helped delegating responsibilities and run-work related errands
Warehouse Associate
Amazon Inc.
West Jefferson, USA
05.2020 - 10.2023
- Stowed and packed items correctly
- Did Problem solve and learning ambassador to train new hires on the process path.
Customer Service
Redroof Inn
Springfield, USA
05.2019 - 05.2020
- Answered phone calls for hotel bookings, cancellations and other products inquiries
- Created positive interaction with customers and built rapport, resolved issues and ensured customer satisfaction
Ticketing and Reservations Specialist
Singapore Airlines
Cebu City, Philippines
06.2015 - 10.2016
- Assisted customers with flight change, cancellation, booking and reservations
- Processed payments
- Send email to passengers in cases of flight change status
- Escalated issues to appropriate department when necessary
Education
Associate of Applied Business degree - Medical Office Administration
Clark State Community College
Springfield, Ohio05.2024
Bachelors - Human Resource Management
University of Cebu – Main Campus
Cebu City, Philippines03.2014
Associate - Tourism
University of San Jose Recoletos
Cebu City, Philippines03.2000
Skills
- EMR/EHR
- Medical Terminology
- Medical Billing and Coding
- Computer Software Literacy
- HRIS
- Time management
- Employee engagement
Certification
- Introduction to Healthcare Management, 08/05/25
- State Tested Nursing Assistant Certificate, 01/01/25
- First Aid & Basic Life Support, 12/01/24
Externship
Medical Office Administration, Rocking Horse Community Health Center, Springfield, Ohio, 01/01/24, 04/30/24, Assisted Patient Advocacy Coordinator for insurance applications, Did Patient Access Services such as scheduling, answering phone calls, Processed Payments
Timeline
Human Resource Associate
Amazon Inc.
01.2024 - Current
General Manager Assistant (Seasonal)
Amazon Inc.
10.2023 - 12.2023
Warehouse Associate
Amazon Inc.
05.2020 - 10.2023
Customer Service
Redroof Inn
05.2019 - 05.2020
Ticketing and Reservations Specialist
Singapore Airlines
06.2015 - 10.2016
Associate of Applied Business degree - Medical Office Administration
Clark State Community College
Bachelors - Human Resource Management
University of Cebu – Main Campus
Associate - Tourism
University of San Jose Recoletos
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