Jade Smith
RaceTrac
Dade City
11
years of professional experience
Experienced customer service and operations professional with a strong background in fast-paced retail and food service. Skilled in multitasking, teamwork, and problem resolution, with a track record of training staff, handling transactions accurately, and keeping shifts running smoothly.
Work History
Crew Member
2 Years 2 Months- Delivered fast, friendly guest service while processing cash, card, and loyalty transactions accurately.
- Prepared food and beverage items following RaceTrac quality, safety, and sanitation guidelines.
- Trained new team members on register procedures, food service standards, and store policies.
- Maintained clean, stocked sales floor, restrooms, and beverage areas to support safe operations.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Retail Specialist
1 Year 4 Months- Processed retail transactions accurately using point-of-sale systems and resolved customer payment issues.
- Assisted students and visitors with product selection, order status, and store policy questions.
- Monitored inventory levels, restocked merchandise, and maintained organized sales floor presentation.
- Identified product shortages and communicated replenishment needs to improve stock availability.
- Collaborated with store team to deliver consistent service and smooth daily retail operations.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Increased sales revenue by promoting store promotions and upselling products.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
General Manager
2 Years 3 Months- Managed daily store operations, ensuring consistent service, product quality, and guest satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Directed hiring, training, and scheduling to maintain adequate staffing and team readiness.
- Monitored inventory levels, placed orders, and reduced waste through accurate stock control.
- Oversaw cash handling, register reconciliation, and end-of-day financial reporting.
- Enforced food safety, sanitation, and operational compliance across shift activities.
- Coordinated team performance, coached crew members, and addressed service issues promptly.
- Resolved customer concerns and maintained a positive, high-volume service environment.
Trainer
3 Years 8 Months- Trained crew members on Blaze Pizza service standards, station workflows, and guest-focused hospitality.
- Coached team members on dough handling, topping assembly, and oven operation for consistent product quality.
- Demonstrated proper food safety, sanitation, and temperature-control procedures across prep and line stations.
- Reinforced register accuracy, order taking, and point-of-sale procedures during fast-paced service periods.
- Monitored shift readiness, restocked supplies, and coordinated station coverage to maintain smooth operations.
- Corrected performance gaps through hands-on feedback, helping new hires build confidence and consistency.
- Supported opening, closing, and daily cleaning routines to keep restaurant areas organized and compliant.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Crew
10 Months- Prepared coffee, espresso drinks, and food items following standardized recipes and quality guidelines.
- Delivered prompt customer service while resolving order issues and maintaining friendly store interactions.
- Monitored product levels and restocked ingredients, cups, and supplies to support continuous service.
- Operated POS system, processed cash transactions, and balanced orders with accuracy.
Education
High School Diploma
Skills
Inventory management
Multitasking and organization
Time management
Customer service
Teamwork and collaboration
Team coordination
Problem resolution
Inventory management
Timeline
Crew Member
RaceTrac
08.2024 - CurrentRead More
Retail Specialist
St. Leo University
10.2022 - 02.2024Read More
General Manager
Dunkin
07.2020 - 10.2022Read More
Trainer
Blaze Pizza
06.2016 - 02.2020Read More
Crew
Dunkin
08.2015 - 06.2016Read More
Belleview High School
High School Diploma
Read More