Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaylin Kirchhoff

Jacksonville,NC

Summary

Dynamic and results-driven professional with extensive experience at McDonald's Restaurant, excelling in operations management and employee training. Proven track record in enhancing team performance and ensuring customer satisfaction. Skilled in quality assurance and staff development, fostering a motivated and efficient work environment. Punctual and reliable, committed to operational excellence.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's Restaurant
03.2021 - 06.2022
  • Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
  • Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
  • Collaborated with team members to optimize workflow and enhance operational efficiency during peak hours.
  • Trained new crew members on procedures, fostering a supportive learning environment and improving team performance.
  • Maintained cleanliness of work area, adhering to health regulations and promoting a safe dining atmosphere.

Production Manager

McDonald's Restaurant
06.2022 - 10.2024
  • Managed daily production schedules to ensure timely completion of manufacturing goals.
  • Implemented quality control measures to maintain product standards and reduce defects.
  • Trained team members on safety protocols and efficient operational practices.
  • Coordinated equipment maintenance schedules to minimize downtime and improve productivity.
  • Analyzed production processes to identify areas for improvement and streamline workflows.
  • Resolved issues quickly to maintain productivity goals.

Shift Manager

McDonald's Restaurant
10.2024 - Current
  • Assisted in daily operations to ensure efficient workflow and adherence to safety protocols.
  • Supported team members by training on equipment usage and safety standards.
  • Maintained inventory accuracy through regular stock checks and organization.
  • Collaborated with management to implement improvements in operational processes.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

Northside High School
Jacksonville, NC

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Energetic and enthusiastic
  • Staff motivation
  • Workplace safety
  • Punctual and reliable
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Quality assurance
  • Mentoring and coaching
  • Staff training and onboarding
  • Inventory control
  • Documentation and reporting
  • Interpersonal skills
  • Staff development
  • Flexible schedule
  • Inventory controls
  • Operations management
  • Supply ordering
  • Tech-Savvy
  • Compliance
  • Shift leadership
  • Customer service
  • Active listening
  • Critical thinking
  • Coaching and mentoring
  • Inventory management
  • Production management

Certification

  • ServSafe Certification, McDonald's - (June 2022 - Current, expires June 2026)

Timeline

Shift Manager

McDonald's Restaurant
10.2024 - Current

Production Manager

McDonald's Restaurant
06.2022 - 10.2024

Crew Member

McDonald's Restaurant
03.2021 - 06.2022

Northside High School

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Jaylin Kirchhoff