Jade Staley
Summerville,SC
Summary
Highly-motivated employee with customer service, multitasking, and time management abilities, who has a strong work ethic and is devoted to providing stakeholders a positive and memorable experience. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am also adept at working effectively unsupervised and quickly master new skills; I have exceptional interpersonal skills and have experienced stepping into roles where I quickly make positive changes to drive company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Manager
Cognizant Technologies
Remote
07.2023 - Current
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Set goals for performance and deadlines to comply with company plans and vision.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Analyzed business performance data and forecasted business results for upper management.
Quality Documentation Manager
Nuance Communications
Remote
09.2022 - 07.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted quality, timely performance feedback and performance appraisals.
Special Teams Quality Documentation Specialist
Nuance Communications
Remote
09.2020 - 09.2022
- Performed regular reviews of existing documents to detect errors or inconsistencies.
- Identified discrepancies between actual performance levels and documented requirements.
- Prepared training materials for personnel on proper use of documentation procedures.
- Conducted periodic audits of document control systems to ensure compliance with established policies and procedures.
- Transcribed dictation for variety of medical specialties.
Freelance Writer
Self-employeed
Remote
01.2020 - 12.2020
- Performed copywriting, editing, and proofreading.
- Responsible for ghostwriting resumes, motivational articles, blog content, parenting details, persuasive marketing, and promotional material.
Certified Ophthalmic Assistant and Team Lead
Lowcountry Eye Specialists
Ladson, SC
04.2012 - 01.2020
- Oversaw daily operations and guided team performance. Delegated tasks, promoted company goals, and developed safety practices.
- Accompanied physicians during clinic to ensure completion and proper documentation of examinations and procedures.
- Reviewed clinical processes and performed medical coding and billing (ICD-9 and ICD-10) as well as participated in clinical trials.
- Worked closely with human resources to support employee management and organizational planning.
Education
Associate of Science -
Trident Technical College
Charleston, SC05-2011
Skills
- Performance Coaching
- Workforce and Project Planning
- Operational Excellence
- Client Needs Assessments
- Operations Support
- Teamwork and Collaboration
- Problem-solving abilities
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
Certification
- IJCAHPO Academy 2015-2019 | Attended Annually
- Ophthalmic Scribe Certification | 05-19-2017
- Certified Ophthalmic Assistant | 03-31-2017
- TTC Pre-nursing Certificate | 2011
- MUSC AHEC Academy | 2006
Affiliations
- SPCA Animal Shelter
- Meals on Wheels
- Medical University of SC
References
References available upon request.
Timeline
Team Manager
Cognizant Technologies
07.2023 - Current
Quality Documentation Manager
Nuance Communications
09.2022 - 07.2023
Special Teams Quality Documentation Specialist
Nuance Communications
09.2020 - 09.2022
Freelance Writer
Self-employeed
01.2020 - 12.2020
Certified Ophthalmic Assistant and Team Lead
Lowcountry Eye Specialists
04.2012 - 01.2020
Associate of Science -
Trident Technical College