Jade Urdiales
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polite and positive employee and team member with exceptional telephone etiquette. Proficient in assisting guests with any and all needs or requests.
Overview
3
3
years of professional experience
Work History
Kennel Technician
Nuzzlers LLC
09.2022 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Hotel Front Desk Agent
Fairfield Inn & Suites By Marriott
03.2022 - 08.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Associate
Kohl's
10.2020 - 09.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Education
High School Diploma -
Ellet High School
06.2021
Skills
- Set Appointments
- Compassionate Care
- Information Collection and Recording
- Problem Identification
- Social Perceptiveness
- Constructive Feedback
- Service Quality
- Time Management
- Public Relations
- Oral Communication
Timeline
Kennel Technician
Nuzzlers LLC
09.2022 - Current
Hotel Front Desk Agent
Fairfield Inn & Suites By Marriott
03.2022 - 08.2022
Associate
Kohl's
10.2020 - 09.2021
High School Diploma -
Ellet High School
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