Jade Vifian
Littleton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Sweet Water Pub
08.2020 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Customer Service Representative/Billing Clerk
Load To Ride
11.2018 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Server
Urban Sombrero
07.2017 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Associate of Science - Medical Assisting
Pima Medical Institute
Aurora, CO05.2018
Skills
- Attending Multiple Customers
- Credit and Cash Transactions
- Extensive Beer Knowledge
- Banquet Events
- Strong Interpersonal Skills
- Data Review and Verification
- Warm and Friendly
- Customer Relationship Management
Certification
- Certified Bookkeeper, Esquared - 2023
Timeline
Bartender Shift Manager
Sweet Water Pub
08.2020 - 05.2022
Customer Service Representative/Billing Clerk
Load To Ride
11.2018 - 10.2019
Server
Urban Sombrero
07.2017 - 05.2018
Associate of Science - Medical Assisting
Pima Medical Institute
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