Jade Walrave
Tallahassee
Summary
Dynamic Head Hostess with a proven track record in guest service and reservation coordination. Expert in implementing efficient procedures and training staff to enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Hostess
Rendevous Bar and Grill
Fort Lauderdale, FL
02.2021 - 05.2024
- Managed guest reservations and seating arrangements to maximize dining capacity and efficiency.
- Trained and mentored new host staff on best practices for customer service and workflow.
- Implemented streamlined check-in procedures, enhancing guest experience during peak hours.
- Coordinated with kitchen and waitstaff to ensure seamless communication and service delivery.
Grocery Bagger
Publix
Fort Lauderdale, FL
08.2021 - 01.2022
- Efficiently bagged groceries, ensuring organized and secure packaging for customer satisfaction.
- Assisted customers with checkout process, enhancing overall shopping experience and service quality.
- Maintained cleanliness of work area, adhering to safety and hygiene standards consistently.
- Collaborated with team members to streamline bagging processes, improving workflow efficiency.
Education
Associate of Science - Public Health
Florida State University
Tallahassee, FL05-2028
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
Affiliations
Delta Gamma Chapter
Certification
CPR certified
Timeline
Grocery Bagger
Publix
08.2021 - 01.2022
Head Hostess
Rendevous Bar and Grill
02.2021 - 05.2024
Associate of Science - Public Health
Florida State University