Jade Williams
Southfield,MI
Summary
Dedicated and results-driven training professional with six years of experience in enhancing business performance through innovative blended learning implementation and increasing employee engagement through growth development initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training & Development Specialist
Commercial Contracting Corporation
11.2022 - Current
- Directs ongoing enhancement of CCC's training program, serving over 400+ employees.
- Designed and implemented a new training program that increased productivity by 30% across project managers, engineers, estimators, QA/QC managers, HR, accounting, field personnel, and leaders.
- Boosted training completion rates by 42% within five months for field employees facing challenges with training completion.
- Established a Train-the-Trainer program for site safety professionals, laborers, fabrication workers, and project managers, ensuring trainers stay updated with new standards.
- Partnered with Marketing to develop and launch CCC's employee training website portal, enabling class registration and access to updated training content, resulting in 15% increase in class registrations.
- Support financial objectives in alignment with CCC's budget and growth strategies.
- Maintain job aids and enhance employee knowledge by attending training seminars on project management, OSHA, First Aid & Safety, ISO 9001 & 14001, Lean Construction, and networking opportunities.
- Provide strategic coaching and feedback to employees based on training completion analysis and performance evaluations.
Senior Trainer
Rocket Loans
10.2020 - 11.2022
- Supported financial objectives in alignment with CCC's budget and growth strategies.
- Trained and delegated tasks to new entry-level trainers at Rocket Loans increasing training completions and knowledge competency by 5%.
- Developed and implemented strategies to improve automation by 25% for internal processes based on training analyses resulting in Rock Honors, Best Innovation award.
- Spearheaded weekly meetings with executive leadership to communicate training efficiencies and completed projects.
- Consulted with business leaders and SMEs to evaluate performance gaps to identify risk management solutions within processes.
Executive Operations Specialist
Rocket Loans
05.2020 - 10.2020
- Promoted to Executive Ops Specialist from Senior Ops Specialist (December 2018-May 2020).
- Reviewed and verified client income and identity documents to mitigate fraud and complete application verification.
- Completed and monitored monthly quality assurance control checks to ensure training processes were followed, increasing passing rates by 62%.
- Onboarded and 100% of Operation and Client Experience new hires, and existing team members on daily processes and effective customer service practices.
- Designed and developed the company's first onboarding and blended learning curriculum for the Operations business area (Origination, Servicing, Client Experience) creating 15 courses for over 60 team members in six months (2020).
Education
Bachelor of Arts - Management, Marketing
Wayne State University
Detroit, MI12.2024
Skills
- Employee Engagement
- Blended Learning
- Change Management
- Employee Relations
- Gamification Strategies
- Performance Coaching
- Risk Management and Quality Assurance Control
- Training Facilitation
- Microsoft Office Suite
- Adobe Programs
- Articulate 360 Programs
Certification
- Organizational Learning & Development, SHRM, June 2022
- Google Project Management Professional Certificate, Coursera, anticipated July 2024
Accomplishments
Best Innovation Award Winner for Rock Honors, March 2022
Rock Family of Companies, Rocket Loans
Instant Impact Award Nomination for Rock Honors, October 2018 , Rock Family of Companies, Rocket Loans
Affiliations
- Member of the National Association of Women in Construction (NAWIC)
- Chairperson of the CCC Women's Angle Construction Group
- Member of the National Society of Leadership & Success (NSLS)
Timeline
Training & Development Specialist
Commercial Contracting Corporation
11.2022 - Current
Senior Trainer
Rocket Loans
10.2020 - 11.2022
Executive Operations Specialist
Rocket Loans
05.2020 - 10.2020
Bachelor of Arts - Management, Marketing
Wayne State University
- Organizational Learning & Development, SHRM, June 2022
- Google Project Management Professional Certificate, Coursera, anticipated July 2024
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