Summary
Overview
Work History
Education
Skills
Timeline
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JADE MARTHY DE LA CRUZ

Las Vegas,NV

Summary

Dedicated and customer-focused server with strong communication and multitasking skills in fast-paced dining environments. Experienced in providing excellent guest service, managing high-volume tables efficiently, and maintaining a positive and professional attitude under pressure. Skilled in teamwork, order accuracy, cash handling, and creating welcoming dining experiences that encourage customer satisfaction and repeat business.

Overview

8
8
years of professional experience

Work History

Assistant Manager

DRAGON FACTORY NABE HOT POT
Las Vegas, Nevada
06.2024 - Current
  • Trained and supervised staff to improve service quality.
  • Managed inventory levels to maintain consistent availability of ingredients and supplies.
  • Coordinated team member schedules to maximize labor efficiency.
  • Implemented customer feedback systems to improve dining experiences.
  • Oversaw daily operations to maintain cleanliness and organization standards.
  • Managed customer service inquiries and complaints in a timely manner.

Assistant Manager

DRAGON FACTORY SUSHI NEKO
Las Vegas, NV
06.2021 - 06.2024
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Front Desk Agent

Westgate Las Vegas Resort & Casino
Las Vegas, Nevada
06.2025 - 10.2025
  • Greeted and assisted guests with check-in and check-out processes.
  • Managed reservations using hotel management software systems.
  • Coordinated with housekeeping to ensure room availability and cleanliness.

Server

D PINOY JOINT
Las Vegas, NV
04.2020 - 06.2021

CASHIER/ SERVER

Panda Express
Park City, Utah
01.2018 - 04.2020

Pastry Line Cook

St. Regis Resort
Park City, Utah
10.2018 - 10.2019

Education

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

LOURDES COLLEGE
PHILIPPINES
03-2016

Skills

  • Food safety oversight
  • Leadership skills
  • Time management
  • Team motivation
  • Customer service
  • Multitasking and organization

Timeline

Front Desk Agent

Westgate Las Vegas Resort & Casino
06.2025 - 10.2025

Assistant Manager

DRAGON FACTORY NABE HOT POT
06.2024 - Current

Assistant Manager

DRAGON FACTORY SUSHI NEKO
06.2021 - 06.2024

Server

D PINOY JOINT
04.2020 - 06.2021

Pastry Line Cook

St. Regis Resort
10.2018 - 10.2019

CASHIER/ SERVER

Panda Express
01.2018 - 04.2020

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

LOURDES COLLEGE
JADE MARTHY DE LA CRUZ