Samantha Bryant

• Supervised daily operations to ensure quality service and efficiency.
• Trained and mentored staff on customer service best practices.
• Managed inventory levels, placing orders to maintain stock availability.
• Developed schedules to optimize staff coverage during peak hours.
• Resolved customer complaints promptly to enhance dining experiences.
• Conducted regular inspections to maintain cleanliness and safety standards.
• Collaborated with management on promotional events and menu changes.
• Implemented training programs to improve employee performance and engagement.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.
• Monitored employee attendance records, timekeeping, and payroll information.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering supplies as needed.
• Created reports on sales trends, inventory levels, and financial data.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Created and managed budgets for travel, training, and team-building activities.
• Implemented quality control measures to uphold company standards.

• Managed daily office operations and administrative tasks for efficient workflow.
• Coordinated scheduling and appointments for staff and clients effectively.
• Maintained accurate and organized filing systems for easy access to documents.
• Communicated with vendors to order supplies and maintain inventory levels.
• Supported team members with their inquiries and provided necessary information.
• Implemented office procedures to improve overall efficiency in daily tasks.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Maintained an organized filing system of paper documents and electronic files.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.

• Oversaw daily operations to ensure smooth food service delivery.
• Managed staff scheduling and coordinated training sessions for new employees.
• Implemented food safety protocols to maintain high hygiene standards.
• Collaborated with suppliers to ensure timely delivery of food products.
• Developed and maintained positive relationships with clients and customers.
• Monitored inventory levels and ordered supplies as needed for operations.
• Led team meetings to communicate goals and address operational challenges.
• Enhanced customer service strategies to improve guest satisfaction levels.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.

• Trained new servers on menu knowledge and service standards.
• Provided exceptional service to high volume of daily customers.
• Resolved guest complaints promptly, ensuring a positive dining experience.
• Implemented operational procedures to enhance workflow efficiency.
• Educated waiters on menu, memorization strategies and how to convey information clearly.
• Provided one-on-one support to ensure successful completion of training objectives.
• Instructed new staff members on food handling procedures and service techniques.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Created and offered additional materials to enhance training.
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Supervised, evaluated or referred instructors to skill development classes.
• Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
• Updated training materials and manuals to reflect current menu offerings and service procedures.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Provided one-on-one support to ensure successful completion of training objectives.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Instructed new staff members on food handling procedures and service techniques.
• Calculated charges, issued table checks, and collected payments from customers.
• Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
• Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
• Assessed training needs through surveys, interviews with employees or focus groups.

Full time Server, cash and carry

Very responsible, always willing to learn and teach new things.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Contacted customers about potential service upgrades, new services and account changes.

• Full time caregiving for Grandmother
• Hospice at home
• Maintained clean and well-organized environment for client happiness and safety.
• Checked patients' pulse, temperature and respiration.
• Accompanied clients to doctors' offices or on other trips outside home.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Assessed patient's condition on a regular basis and reported any changes to supervisor or healthcare professional.
• Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
• Planned optimal meals based on established nutritional plans.
• Monitored vital signs such as temperature, pulse rate, blood pressure, and respiration rate.
• Engaged in meaningful conversations with clients to help maintain cognitive abilities.

• Used positive reinforcement and behavior modeling to instill discipline in children.
• Provided nurturing and appropriate environment for children of various ages.
• Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
• Maintained organized and clean classroom and play areas.
• Kept records of daily observations and information about activities, meals served and medications administered.
• Instructed children in eating, resting and restroom habits.
• Planned and implemented engaging activities to encourage creativity and expression.
• Encouraged positive interactions between children by providing supervision at all times.
• Observed children's behavior and development, communicate information with parents.
• Dressed children and changed diapers.
• Organized and planned age-appropriate reading, crafts, and music lessons.