Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jademy Diep

The Bronx,NY

Summary

Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excels at communication and adaptability, ensuring smooth operations and quality service delivery.

Overview

6
6
years of professional experience

Work History

Assistant Manager, Customer Service

Vendourata Corporations
The Bronx, New York
12.2022 - Current
  • Executed routine tasks efficiently in a fast-paced environment.
  • Developed strategies to increase customer loyalty.
  • Assisted customers with making payments, and authenticated returns, exchanges, and voids.
  • Responded to phone and online customer service requests.
  • Demonstrated excellent communication skills in resolving consumer complaints.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Head Waitress

Koi Revolving Sushi
The Bronx, New York
01.2023 - 03.2024
  • Supervised dining room operations to ensure efficient service.
  • Managed reservations and seating arrangements to optimize guest experience.
  • Performed cashier duties such as taking payments and issuing change accurately.

Cashier

Peachwave Frozen Yogurt
The Bronx, New York
03.2022 - 10.2022
  • Processed customer transactions efficiently and accurately.
  • Maintained cleanliness of the service area and dining space.
  • Handled customer inquiries and resolved issues promptly.
  • Managed inventory of yogurt supplies and toppings regularly.

Intern

SYEP
Bronxville, New York
07.2020 - 08.2020
  • Participated in team meetings to discuss project progress and updates.
  • Assisted in preparing presentations using Microsoft Word, Excel, and PowerPoint applications.
  • Developed skills in preparation for job interviews, such as an elevator pitch.

Education

BBA - Marketing

Lehman College
Bronx, NY
05-2026

Skills

  • Customer service
  • Verbal and written communication
  • Adaptability and flexibility
  • Multitasking and organization
  • Team collaboration
  • Problem-solving

Languages

English
Native/ Bilingual
Vietnamese
Native/ Bilingual

Timeline

Head Waitress

Koi Revolving Sushi
01.2023 - 03.2024

Assistant Manager, Customer Service

Vendourata Corporations
12.2022 - Current

Cashier

Peachwave Frozen Yogurt
03.2022 - 10.2022

Intern

SYEP
07.2020 - 08.2020

BBA - Marketing

Lehman College
Jademy Diep