Dynamic Quick Lube Advisor excelling in client engagement and risk management. Recognized for enhancing service quality through effective communication and teamwork.
Possess passion for providing high-quality advice and guidance to clients.
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
4
4
years of professional experience
Work History
Parts Counter Person
Ace Hardware
10.2025 - Current
Assisted customers in selecting and locating necessary parts and products.
Processed sales transactions accurately using point-of-sale systems.
Maintained organized inventory, ensuring stock levels met customer demands.
Collaborated with team members to enhance customer service experiences.
Quick Lube Advisor
Puklich Chevrolet
Bismarck, ND
06.2025 - 09.2025
Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Managed risk effectively by closely monitoring 30 to 50 client appointments per day and making timely adjustments.
Developed strong relationships with clients through regular communication and excellent customer service.
Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Quick Lube Advisor
Eide Ford and Subaru
Mandan, ND
01.2025 - 04.2025
Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
Enhanced team productivity with consistent processes for client vehicle assessments and follow-ups.
Utilized advanced CRM tools to track client vehicle health and history efficiently.
Managed risk effectively by closely monitoring client appointments and making timely adjustments.
Participated in ongoing professional development trainings to stay current with industry trends and best practices.
Residential Med Aide
Heartview Foundation - Drug And Alcohol Treatment And Education
Bismarck, ND
06.2021 - 12.2024
Elevated resident satisfaction levels through prompt response times to a patients needs coupled with professional demeanor during interactions.
Supervised 13 residents in all daily activities of residential program.
Increased operational efficiency by training new team members in standard operating procedures and best practices for inpatient.
Participated in ongoing training opportunities to stay current on industry best practices and enhance skill set as a Medical Aide.
Promoted patient safety through adherence to infection control protocols and proper use of equipment.
Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.
Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth operations.
Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
Improved patient comfort by providing compassionate care and addressing individual needs.
Ensured continuity of care by accurately documenting patient information in electronic health records systems.
Took and recorded patients' vital signs, documenting in medical charts.
Administered medications and injections as directed by healthcare professionals.
Education
High School Diploma -
Mandan High School
Mandan, ND
2013
Skills
Time management
Critical thinking
Customer service
Active listening
Empathy and understanding
Teamwork and collaboration
Multitasking
Progress reporting
Accomplishments
Recognized for having the highest customer service scores out of 8 advisors monthly.
Timeline
Parts Counter Person
Ace Hardware
10.2025 - Current
Quick Lube Advisor
Puklich Chevrolet
06.2025 - 09.2025
Quick Lube Advisor
Eide Ford and Subaru
01.2025 - 04.2025
Residential Med Aide
Heartview Foundation - Drug And Alcohol Treatment And Education